Supv Security

IHG•TN, TN

3d•Onsite

About The Position

This role involves performing daily inspections to ensure compliance with hotel security and safety requirements and procedures to protect hotel property, employees, and guests. Responsibilities include patrolling assigned areas, monitoring surveillance cameras, maintaining security logs, assisting guests with room access, and investigating loss and safety incidents. The position also involves training employees on safety and security issues, informing management of hazardous situations, and responding to guest incidents. Collaboration with other departments and handling of assigned duties are also key aspects of this role.

Requirements

High school diploma or equivalent
One year of security and safety experience, or equivalent combination of education and experience.
Must speak fluent English.

Nice To Haves

Other languages preferred.
Certification in safety training and/or licensed as a Security Officer or Law Enforcement Officer may be required.
Certified in CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
Problem solving, reasoning, motivation, organizational training abilities are used when an emergency occurs.
Reading and writing abilities are utilized to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
Mathematical skills, including basic math, are used occasionally.

Responsibilities

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats, and safety hazards.
Patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions.
Maintaining the Security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
Ensuring all guest room doors are secured and assist guests with room access and moving/removing guest possessions or inventory if required.
Escorting staff and guests to their car if requested.
Inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee timecards as they arrive/leave the property.
Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel.
Administer CPR on guest or staff member in accordance with guidelines and communicate specified information to EMS/medical personnel as required.
Complete documented reports in accordance with company and hotel policies and procedures.
Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations.
Inform management of hazardous situations, emergencies, or threats to the security of guests, employees, or hotel assets.
Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following day’s work.
Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, Insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments.
Perform other duties as assigned, such as may handle deliveries received during non-business hours.