Supv-Patient Financial Services

Ochsner Health•Shreveport, LA

4d•Onsite

About The Position

This job oversees the evaluation of every uninsured patient, performance of appropriate screenings and submission of all applicable forms. Conducts Quality Assurance reviews to ensure updates to the systems reflect the current status on a case in a timely manner; reviews various reports to perform analysis and reports statistics to leadership; and independently makes decisions that could seriously affect the overall division and/or organization's financial objectives, performance objectives and strategic results. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
7 years customer service experience including related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel, retail and/or customer service related experience OR 2 years experience with a Bachelor's Degree
Must have computer skills and dexterity required for data entry and retrieval of required job information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
Excellent organizational, time management, and conflict resolution skills.
Excellent leadership skills and ability to work self-directed
Good judgment skills in handling difficult situations
Ability to work extended hours (nights, evenings, weekends, holidays, etc.).

Nice To Haves

Bachelor's degree. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

Supervises the daily operations of the department.
Develops, retains and inspires an engaged workforce.
Assists with research, education & training to support cutting edge patient care and services.
Ensures the physical & technology infrastructure supports the organizational structures.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.