Supv Housekeeping

IHG•Nashville, TN

1d•Onsite

About The Position

This position is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property. The primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. The role involves assisting with scheduling and room assignments, monitoring performance, alerting management of issues, and ensuring staff is properly trained. Responsibilities include inspecting areas for cleanliness and repair, responding to guest complaints, controlling expenses, completing paperwork, and promoting teamwork. The role may also involve performing housekeeping duties, assisting with deep cleaning, and other assigned tasks.

Requirements

Carrying or lifting items weighing up to 50 pounds and pushing or pulling approximately 200 pounds.
Frequently standing up and about the facility.
Frequently handling objects and equipment to maintain the facility.
Frequently stooping and kneeling.
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
Basic mathematical skills are used occasionally.
May be required to work nights, weekends, and/or holidays.
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Problem-solving skills will turn issues into opportunities so every guest departs with great memories.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers.
Flexibility - night, weekend and holiday shifts are all part of the job.
Experience - ideally, you’ll have spent at least one year in a Housekeeping Leadership position.
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Nice To Haves

Fluency in the local language - extra language skills would be great, but not essential.
A college or university degree would be a bonus, but not essential.
Thirst for travel, a passion for culture and an appreciation for diversity.

Responsibilities

Assist with scheduling and room assignments to ensure proper coverage.
Monitor performance and recommend disciplinary action in accordance with company rules and policies.
Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve guest satisfaction.
Control expenses and minimize waste within all areas of housekeeping.
Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
Promote teamwork and quality service through daily communication and coordination with other departments.
May perform all housekeeping duties necessary making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
Report, turn in, and/or log all lost and found items to established procedures.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.