Supv Customer Solutions

Univar Solutions • Dublin, OH

9d

About The Position

The Customer Solutions Supervisor will be responsible for frontline supervision, coaching, and managing of a Customer Solutions team to deliver an exceptional ‘customer experience’ with Univar Solutions. As the Supervisor, you will develop and maintain strong professional relationships with customers, sales teams, and any/all internal supply chain partner as well as external service/supply partners to accomplish the mission. As a supervisor you will be expected lead the development of partnerships, the building of both trust and credibility for long-term business growth, the measurement and focus on business profitability, and the unwavering commitment to the company's goals of safety, compliance, and code of conduct.

Requirements

• 5+ years of experience in customer solutions, marketing, sales, or related roles required; experience in customer operations with a history in customer service and customer support transformation preferred
• Demonstrated experience leading a team to execute goals and objectives
• Excel at SAP (or other ERP systems) and Salesforce experience a must
• Proficiency with MS Office Suite
• Successful candidates will strive for the highest level of customer satisfaction and will have the desire and ability to nurture relationships with customers and sales teams
• Excellent communication skills
• Expert of coaching, team building and motivational skills
• Strong organizational and time management skills
• Must be able to demonstrate ability to prioritize, problem-solve and multi-task
• Ability to work independently as well as assist team members in processing more complex issues
• Must be approachable, open to new ideas, self-driven, committed to success, and eager to lead when no clear direction is given

Nice To Haves

• Bachelor’s Degree in Business, Marketing, or related field preferred

Responsibilities

• Actively supervises and develops team, which includes interviewing, onboarding, training, and reviewing performance in addition to day-to-day monitoring of team performance. Will work closely with various departments within Univar Solutions, including but not limited to, purchasing, credit, Inside Sales, and plants to resolve escalated order issues and delays.
• Manages workload for the Team. Monthly review of NPS scores, sales order counts, inbound and outbound calls, and re-distributes work as necessary. Utilizes metrics for the team to drive success and aligns with the business.
• Ensures departmental satisfaction by managing key business relationships and consistently delivering value-added service; always provides a positive and professional customer experience.
• Measures work through standard work audits, call scoring, side by side coaching, metric review, and annual performance management process. Addresses performance gaps through coaching, corrective management and performance improvement plans when necessary.
• Contributes expertise to improve systems and tools and participates in SAP testing.
• Maintain a positive/productive team.
• Maintain high Net Promoter Scores

Benefits

• market aligned pay and incentives
• diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level