2nd Shift Supportive Services Supervisor (Temporary Position)

Keys to Change•Phoenix, AZ

2d•Onsite

About The Position

Keys to Change is seeking a Supportive Services Supervisor to contribute to their mission of ending homelessness in Maricopa County. This role involves assisting the Supportive Services Manager in overseeing daily operations, staff, and volunteers within various departments such as the LDRC, Sherpa Keep Safe Storage Program, Campus Mail Room, and Shower Program. The position requires providing direct service to clients and staff, ensuring compliance with departmental rules, and collaborating with other agencies to find solutions for individuals experiencing homelessness. This is a temporary position ending on 9/30/26.

Requirements

High school diploma or equivalent.
A minimum of 1-year relevant employment experience working in the field or experience in a lead/ supervisory role with proven ability to manage departments and staff while working closely with management team.
Knowledge of social services settings and practices.
Experience with homeless services and resources with the ability to work with individuals with diverse needs.
Ability to be cross trained to assist in multiple departments.
Must be available for on-call, weekend shifts and special events outside of normal business hours as approved and determined by management.
Ability to communicate clearly and professionally, work as a team player and at times, independently.
Ability to multitask, work in a fast-paced environment and maintain a calm demeanor in high stress situations.
Demonstrate personal responsibility and integrity; show initiative and an ability to work with a sensitivity to cultural diversity and lifestyle issues is essential.
Written and verbal communication skills (Spanish a plus).
Ability to communicate effectively and professionally with staff, clients, and other external contacts.
Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
Valid Driver’s License/Clean 3-year MVR.
Mobility sufficient to conduct regular duties within a normal office environment.
Provide a valid Fingerprint clearance card on the first day of employment.
Provide TB test results within 30 days of employment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.

Nice To Haves

Spanish language skills.

Responsibilities

Assisting the Supportive Services Manager in all areas pertaining to the Supportive Services Department.
Overseeing scheduling, training, and monitoring of work responsibilities completion and compliance of staff and volunteers.
Providing direct service to staff and clients who utilize the LDRC, Sherpa Keep Safe Storage Program, the Campus Mail Room, the Shower Program, COVID distancing shelters and volunteers within these workstations.
Monitoring supportive services staffing/rotation schedules.
Keeping Supportive Services Manager updated on daily operations and tasks.
Stepping in to assist in all department needs, including when the department is short staffed.
Checking on staff regularly, providing guidance, updates, or changes in information and instruction.
Attending weekly department meetings and facilitating when the manager is not available.
Adhering to and enforcing the rules of each department operation (LDRC, Keep Safe Storage Program, Campus Mail Room, Shower Program, Sherpa and volunteers within) outlined for staff, clients and Campus partners.
Working closely with and assisting security staff with violations by clients in any of the department operations areas.
Implementing an ongoing surveying/engaging process that communicates clients’ needs and interests on how they can be better supported and served by staff, in dayroom and on Campus.
Keeping up on inventory needs for all shifts.
Updating resources regularly to ensure accurate information distribution; maintaining up-to-date fliers, forms, sign-up sheets, process changes, etc.
Connecting with Campus agencies to apply critical thinking in finding quick solutions to assist in the helping of ending an individual’s experience with homelessness.
Identifying opportunities to connect and direct clients to alternative Campus services.
Documenting client interactions in HMIS.
Maintaining adherence to organization and Campus policies including those regarding work hours, break periods, payroll and benefits.
Modeling professionalism in the workplace for peers.
Performing additional duties as assigned.