Supportive Services Program Manager - Arbor Terrace
About The Position
The Supportive Services Program Manager leads the resident services team in a supportive housing Single Room Occupancy (SRO) community and plays a key role in helping residents maintain stable housing and improve their health and well-being. This role combines program leadership, staff supervision, and direct case management while collaborating with property management, healthcare providers, and community partners to ensure residents have the support they need to remain successfully housed. The Program Manager helps ensure residents have access to the support and resources they need to remain successfully housed. We are seeking a collaborative, organized, and compassionate professional with experience in case management, crisis intervention, and team leadership, ideally within supportive housing, behavioral health, or homelessness services.
Requirements
- Bachelor’s degree in social work, human services, public health, or a related field or equivalent professional experience
- 3+ years of experience in supportive housing, case management, or a related social services field
- 1+ years of experience supervising staff
- Experience supporting individuals with complex needs, including behavioral health, substance use, or housing instability
- Demonstrated ability to build relationships with residents, staff, and community partners
- Strong organizational skills and ability to manage multiple priorities
Nice To Haves
- Experience in supportive or affordable housing settings
- Experience collaborating with property management and/or healthcare providers
Responsibilities
- Provide direct case management and care coordination as needed, focusing on housing retention and resident goals.
- Support residents in accessing community resources including healthcare, behavioral health, employment, and benefits.
- Develop and coordinate on-site programs, groups, and activities based on resident interests and feedback.
- Supervise Supportive Services Coordinators and Supported Employment staff and oversee onsite contracted employees.
- Provide guidance, support, and regular feedback to staff to ensure high-quality services and professional development.
- Lead the Resident Services program for a supportive housing SRO community, ensuring services support housing stability and resident well-being.
- Partner closely with Property Management and community providers to coordinate services and respond to resident needs.
- Ensure services and resident contacts are documented in compliance with grant requirements and agency systems.
- Track program data and support outreach strategies and reporting for funded programs.
- Monitor program expenses and resident assistance funds within budget guidelines.
- Maintain open communication with internal teams and external partners to support resident success.
- Assist with community engagement and awareness activities related to supportive housing.
Benefits
- NEW FC EMPLOYEES ELIGIBLE FOR $2,000 BONUS
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
