Supportive Services Manager

City of Boston • Boston, MA

12h • Onsite

About The Position

The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.

Requirements

• Minimum of three (3) years of work in case management or social services.
• Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience.
• Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
• Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
• Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
• Experience with database management and recording/tracking of data.
• Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
• Demonstrated commitment to diversity and cross-cultural issues.
• Ability to self-direct and assume full ownership over responsibilities, present strong problem-solving processes.
• Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
• Commit to the advancement of urban youth, including staff development.
• Working knowledge of Microsoft Office and Google Suite.
• Familiarity with Boston neighborhoods is preferred.
• Ability to speak additional languages is a plus.
• A valid Driver’s License is preferred.

Nice To Haves

• Familiarity with Boston neighborhoods is preferred.
• Ability to speak additional languages is a plus.
• A valid Driver’s License is preferred.

Responsibilities

• Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including: Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
• Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.
• Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.
• Contribute to program development and enhancements from the supportive services lens.
• Support data and evaluation metrics and measurement efforts.
• Perform additional tasks as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level