Supportive Services Case Manager

Cincinnati-Hamilton County Community Action Agency•Cincinnati, OH

11d•Hybrid

About The Position

The Supportive Services Case Manager at CHCCAA plays a crucial role in advancing our mission to expand opportunities and build self-sufficiency for our community members. This position is responsible for providing eligibility assessment and case management for individuals and families to assist with housing, utilities, eviction prevention, and other emergency needs. The ideal candidate will use their skills to embody our values and contribute to our vision of a thriving, self-sufficient community.

Requirements

Associates’ degree in Social Service or a related field from an accredited college or university, with five (5) years of family crisis case management experience
(OR) a Bachelors degree and two (2) years of case management experience
Strong computer skills with proficiency in database systems and Microsoft Office applications
Experience working with diverse populations, including low to moderate‐income families
A valid driver's license and valid automobile insurance must be maintained.
Must have reliable Wi-Fi access to support remote work as needed.

Responsibilities

Meet with clients to review relevant information to assess needs for assistance with housing, utilities and a range of social services.
Complete assessments to help clients identify strengths and areas for growth to establish self-sufficiency; help to develop goals, strategies and action plans to produce desired outcomes; provide personal financial management and budgeting assistance; record visits and outcomes achieved.
Determine eligibility for CAA programs and services; approve participation based on program guidelines.
Collect and analyze information, verify documentation in accordance with program guidelines; enter data into appropriate tracking systems; ensure confidentiality of client personal and financial information.
Assist with identifying other community resources to address needs (e.g., hospitals, housing agencies and other non-profit organizations); coordinate referrals as appropriate; serve as liaison between clients and other community services providers.
Help clients access and navigate PRC and LIFT services as needed.
Administer and maintain accurate records of client referrals, ensuring the confidentiality of all personal and financial client information.
Follow up with regularly with clients, property owners and utility providers.
Build collaborative and supportive partnerships to assist with self‐sufficiency efforts.
Ensure that the filing system is in compliance with regulations set forth by funding sources and agency management.
May travel to outreach sites and/or participate in weekend or evening events to administer program services to clients residing in the area.
Performs other duties as they may be assigned.