Case Manager, Supportive Services

South Middlesex Opportu • Springfield, MA

10d • Hybrid

About The Position

Summary: Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Case Management includes initial and ongoing assessment with regular follow up and referrals/linkages to community-based services. Perform home visits & provide group facilitation.

Requirements

• Bachelor’s Degree in related field. May be substituted with a minimum of 5 years working with the target population
• Substance abuse experience required
• Excellent interpersonal and organizational skills
• Ability to drive a vehicle.
• Ability to ascend and descend stairs.
• A successful background check is required.

Nice To Haves

• Previous experience with group facilitation preferred

Responsibilities

• Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, client transportation to appointments, etc.
• Develop regular program schedule including activities, meetings, meals, etc. Access external resources as appropriate including guest speakers, etc.
• Ensure all participants meet the HUD requirements for entry into the program and that all required documentation is included in the client file.
• Conduct initial service needs assessment with all clients entering the program. Develop Individual Service Plan with each participant within three days of entry into the program.
• Work closely with Shelter Staff, Relapse Prevention Managers and Sober Housing staff to identify new program participants.
• Maintain daily contact with clients actively involved in the program.
• Establish and maintain regular contact schedule with all participants for a period of at least 24 months.
• Maintain appropriate files and case notes for each participant.
• Ensure accurate statistical data is maintained and reported monthly.
• Outreach to treatment programs and other community-based resources to establish contacts for client referral; keep detailed log of all referrals made.
• Provide crisis intervention (24-hour cell phone coverage).
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees