Supportive Housing Case Manager

Lighthouse•Lathrup Village, MI

6d•Onsite

About The Position

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States. Lighthouse is hiring two (2) Supportive Housing Case Managers. 1 Full-time (40 hours and 1 part- time) to work with formerly homeless and at-risk of homeless individuals and families placed Wellspring Recovery Homes. Two positions will be headquartered in Southfield, Michigan and will work with clients in an onsite setting throughout. The goal of Supportive Housing Case Managers is to assist community members in seeking and securing longer-term housing solutions and increase their overall self-sufficiency while maintaining sobriety. Case Managers will provide wrap-around supportive services to clients as well as connect them to other community resources. The ideal candidate will be able to work well with a team of case managers, probation officers, and other on- site community service providers to identify and address client needs related to housing stability. An ideal candidate will have great interpersonal skills to foster positive relationships with clients who may have significant barriers to accessing housing and resources, good writing skills, strong attention to detail, strong de-escalation skills, and be familiar with trauma-informed care and harm reduction tactics.

Requirements

Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
1 year of experience in a role directly or indirectly related to human/social services and/or case management
Bachelor's degree, or five years of experience within a role directly or indirectly related to human/social services and/or case management
Reliable transportation and maintenance of automobile insurance
Valid driver’s license; Lighthouse reserves the right to require a driving record check with respect to any employee where driving is an essential function of the position.
Knowledgeable in Microsoft Office Suite and Google Apps,
Flexibility and the capacity to prioritize tasks in a rapidly changing environment
Ability to multitask effectively in a fast-paced environment
Ability to work with a challenging and diverse population

Nice To Haves

BSW from a 4-year accredited college or university or master’s degree in a related field
2+ years’ experience in a role directly or indirectly related to human/social services and/or case management
An understanding of the social constructs impacting those experiencing economic instability
Knowledge of the social services landscape in Oakland County and surrounding areas
HMIS experience
Ability to self-regulate and work independently while coordinating with other staff
An appetite for innovation and creative problem-solving
Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT training
Proven ability to work effectively with racially and ethnically diverse clients and teams
Experience in managing and leading teams
Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
Exceptional communication ability, both written and oral.
Ability to listen and accept feedback constructively.
Possess high emotional intelligence skills.
Unwavering personal integrity.
Ability to lead in a fast-paced, demanding, constantly changing environment

Responsibilities

Screen applications and community members and connect eligible community members to Permanent Supportive Housing opportunities
Screen eligible community members for MSHDA Section 8 vouchers, including managing and maintaining the MSHDA waitlist and MSHDA portal, as applicable
Maintain a caseload of 15 clients
Assist clients in obtaining personal documents necessary for the housing programs
Outreach to landlords for mediation, negotiation, and tenant relations
Link clients to resources for move-in costs, furniture, moving services, etc.
Provide ongoing case management services to clients following the Housing First model with a strength-based approach by conducting in-home/in-community case management support at least monthly
Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS)
Track case management activities and client outcomes in HMIS as well as in an internal tracking-log
Enter data in real-time when possible, and at least within 48 hours
Work closely with Property Managers
Conduct general monthly housing inspections and assist clients with move-ins
Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long-term stability.
Ensure the proper maintenance of all client-related files and records.
Continuously improve and consistently implement various case management and data collection tools.
Enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
Assist with answering phones and crisis calls as needed.
Participate in internal and external task forces and committees working to assist the homeless population.