Supportive Case Manager

Travis County•Austin, TX

1d•Hybrid

About The Position

Travis County Health and Human Services (HHS) is seeking a full-time Supportive Case Manager to join their mission-driven team. This role focuses on serving the community by addressing needs through internal and external investments and services, aiming to maximize quality of life for all residents. The position offers outstanding benefits, including hybrid work opportunities, generous paid time off, comprehensive health insurance, access to a free health clinic, and a robust retirement plan. The team is described as highly motivated, collaborative, and supportive, valuing connection, professionalism, and a shared sense of purpose, with a foundation in excellent customer service, ethical practice, and advocacy. The ideal candidate is team-oriented, community-engaged, and brings empathy, creativity, integrity, and a sense of humor. The Supportive Case Manager determines applicant eligibility for financial assistance and social services, interviews clients, collects documentation, monitors client progress, and provides supportive case management services. They develop individualized service plans, utilize community resources, and advocate for clients and their families.

Requirements

Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Valid Texas Driver's License.
Knowledge of policies, practices, procedures and terminology of assigned function.
Knowledge of local social services, organizations and programs and the resources available.
Knowledge of Federal, State and Local program laws and requirements.
Knowledge of modern office practices, procedures and methods.
Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
Skill in providing assistance to clients.
Skill in interviewing techniques.
Skill in problem-solving and decision-making.
Experience with client goal setting and case plans.
Ability to conduct client needs assessments.
Ability to develop individual service plans.
Ability to refer clients to appropriate social services organizations and programs.
Ability to obtain services for clients.
Ability to plan and organize social service programs and activities.
Ability to operate a variety of modern office equipment, including a computer.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.
Ability to deal effectively with persons experiencing crises and economic stress.
Ability to work effectively and courteously under high-pressure circumstances.
Ability to prepare accurate and complete records and reports.
Ability to staff cases in consultation with other professionals as needed.
Ability to demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
Ability to manage time well and meet timelines.

Nice To Haves

Master's Degree
Bilingual in English and Spanish

Responsibilities

Determines applicants' eligibility for a variety of financial assistance and social services.
Interviews clients, collects and completes required eligibility documentation.
Determines eligibility for financial and social services assistance.
Monitors client progress and usage of assistance.
Provides supportive case management services to clients and families.
Develops client/family individualized service plans and monitors progress.
Utilizes community resources to assist clients and their families.
Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures.
Monitors and ensures contract and program compliance.
May make home visits on an "as needed" basis for clients unable to come to the service site.
Provides basic needs counseling and problem-solving assistance or case management services for clients.
Conducts assessment of client needs.
Develops casework/service plans, monitors progress and follow-up.
Provides social services related to crisis intervention.
Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals.
Serves as an advocate on behalf of client.
Makes appropriate referrals to other social service, education, and/or health agencies as needed.
Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client.
Provides education and training to clients/community.
Provides supportive case management, and service coordination to ensure maximum self-sufficiency and non-institutional living.
May provide short-term independent living skills assistance and training.
May assist clients in obtaining vocational and employment services, housing and basic needs, education.
Performs other job-related duties as assigned.