Supporter Engagement & Retention Specialist

Children Believe Fund • Markham, ON

12d • CA$48,000 - CA$58,000 • Hybrid

About The Position

Transform Lives with Children Believe! Join us to help break the barriers to education that steal children’s choices one by one until they have none. Together, we can foster an environment where education unlocks a world of choices, nurturing creativity, resilience, and hope for a better tomorrow. At Children Believe, we won’t stop until every child can dream fearlessly and grow up to live the life they choose to live. Children Believe is currently recruiting for the following position: SUPPORTER ENGAGEMENT & RETENTION SPECIALIST Canada Office THE SUPPORTER ENGAGEMENT & CAMPAIGNS SPECIALIST IS THE PRIMARY EXECUTOR AND ORCHESTRATOR OF DONOR JOURNEYS AND SUPPORTER CAMPAIGNS. THIS ROLE ENSURES THAT ALL DONOR EXPERIENCES ARE DELIVERED ACCURATELY, ON TIME, AND AS DESIGNED, WITH ATTENTION TO DETAIL AND A STRONG FOCUS ON PROCESS EXCELLENCE. The Specialist leads in the implementation approved donor strategies and campaign plans into seamless, end-to-end execution across channels—coordinating timelines, assets, data, and vendors to ensure supporters experience a cohesive, high-quality journey at every touchpoint.

Requirements

• Post-secondary Diploma/degree, preferably in Project Management, Marketing, Communications.
• Minimum of 3+ years of marketing, donor communications, direct response, fundraising, or other industry-related experience.
• Proven ability to juggle multiple projects simultaneously, perform under pressure and maintain a highly-organized and detailed workflow.
• Strong project management skills, including planning, budgeting, and results monitoring.
• Experience in data mining and manipulation, extracting and importing and filtering from relational databases such as Dynamics 365, Salesforce, Raisers Edge, or BBCRM.
• Excellent attention to detail.
• Excellent written/oral communication skills with the ability to be proactive, and think strategically and creatively.
• Ability to excel in a team environment as well as accountability as an individual contributor.
• Flexible and adaptable to changing demands while managing conflicting priorities.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Flexibility to work additional hours as required to meet commitments.
• Demonstrated commitment to Children Believe’s vision, mission and values.
• Applicants must be legally eligible to work in Canada.
• Consistent with our Child Protection/Safe-Guarding Policy the successful candidate must receive clearance by a criminal record check.

Nice To Haves

• Execution-oriented with a “whole picture” perspective to understand logistics and dependencies.
• Highly organized, proactive, and comfortable chasing inputs to keep work moving.
• Independent problem-solver with a strong “figure-it-out” mindset.
• Thrives in a remote or hybrid environment using digital collaboration tools.
• Adaptable and calm amid shifting priorities and tight deadlines.
• Strong organizational, time management and interpersonal skills.
• Accountability for results.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple deliverables that have overlapping completion dates.
• Creative, solution-oriented, flexible and adaptable.
• Commitment to ongoing professional development.
• Excellent time management, project management, and interpersonal skills.
• Team player comfortable providing feedback and listening to constructive criticism.

Responsibilities

• Operationalize approved donor journeys and engagement strategies into detailed project plans and timelines.
• Serve as the project lead for supporter experience initiatives, managing dependencies, approvals, and deliverables.
• Execute multi-channel donor journeys across email, mail, and digital platforms with consistency and precision.
• Coordinate internal stakeholders and external partners to ensure all assets and inputs are delivered on time.
• Manage internal review and approval workflows to ensure alignment before launch.
• Support the Director by tracking milestones, budgets (where applicable), and delivery status.
• Execute the day-to-day delivery of donor and sponsor campaigns, including (but not limited to): Email setup and deployment, Mail house coordination, Digital campaign execution, Phone scripting and talking points, Event support.
• Maintain the master production and deployment calendar.
• Act as the central point of contact for campaign logistics across Creative, Digital, Data, and external vendors.
• Conduct comprehensive quality assurance: proofing, segmentation checks, testing, and final approvals.
• Support the data collection, analysis, and reporting of supporter campaigns and initiatives.
• Keep track and process vendor invoices and campaign expense monitoring.
• Support the Director in preparing campaign report content for journey and experience optimization.

Benefits

• Competitive Compensation Package: We provide an attractive compensation package with clearly stated hiring ranges.
• Flexible Work Environment: Enjoy a flexible work environment, including hybrid work options, flexible hours, “No Meeting Mondays,” and the option to work up to 20 days out of province per year.
• Comprehensive Benefits Plan: Our group benefits plan includes health and dental coverage, an Employee and Family Assistance Program (EFAP), and RRSP matching up to 5%, starting from day one.
• Health Spending Account: Access to our $500 Healthcare Spending Account to top up expenses not covered in the benefits program.
• Performance Incentives: Participate in our Pay for Performance Plan with up to 6% performance incentive pay.
• Professional Development: Benefit from 5 paid professional development days and experience professional growth through a variety of learning opportunities.
• Paid Time Off: Enjoy an annual Christmas closure, receive 2 float days, and have access to up to 10 sick day.
• Generous Vacation Policy: Enjoy 3 weeks paid vacation with incremental increase every 5 years up to 6 weeks.
• Other Employee Perks: Take advantage of our Employee Discount Program and various other perks designed to enhance your overall well-being and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree