Supported Living Program Manager

New Horizons • Eugene, OR

2d

About The Position

Hi. We’re New Horizons In-Home Care. We’re a locally owned, people‑first organization that has proudly served Oregon communities for over 30 years. We provide compassionate, professional support for older adults, individuals with intellectual and developmental disabilities, and medically fragile children—delivered where it matters most: at home and in the community. We believe great care starts with taking care of our people. Our mission is to empower well‑being through comprehensive care and companionship, and we are committed to building best‑in-class programs that elevate quality, dignity, and outcomes for those we serve. We are looking for an experienced leader to serve as Supported Living Program Manager. This role combines program management, staff leadership, regulatory oversight, and hands-on support to ensure individuals receive consistent, safe, and person-centered services. The Supported Living Program Manager reports to IDD Program Director and works closely with internal teams, families, case managers, and community partners to ensure operational excellence, regulatory compliance, and positive outcomes for the people we support. Why People Love Working at New Horizons We’re a people-first company. That means everyone earns a living wage and has access to opportunities for personal and professional growth. We’re proud of our 4.7 Glassdoor rating and earning the Activated Insights 2025 Employer of Choice Award. We also have a beloved employee incentive program where people earn fun prizes for everyday successes!

Requirements

• Bachelor's Degree or equivalent experience in Behavioral Health, Intellectual and Developmental Disabilities.
• ORCHARDS Background Unit QED.
• Valid Driver’s license
• Excellent leadership, time management and organizational abilities with strong team player attitude and team building skills.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community and office workplace.
• Excellent written and verbal communication skills including the ability to communicate effectively with others verbally, in writing and via electronic communication.
• Ability to handle multiple tasks simultaneously while determining priorities and managing a changing environment.
• Ability to work independently and be self directed.
• Effective knowledge of community-based resources and services for the I/DD Services.
• Creative problem-solving skills with ability to manage challenging situations.

Nice To Haves

• Knowledge of client contracts preferred.

Responsibilities

• Provide overall leadership and accountability for supported living services, ensuring high-quality, person-centered care across all areas of daily living, health, safety, and community engagement.
• Develop, implement, monitor, and ensure staff adherence to Individual Support Plans, Behavior Support Plans, Medical Support Plans, and all related protocols.
• Ensure compliance with all applicable Oregon Administrative Rules, ODDS requirements, licensing standards, and Medicaid regulations.
• Oversee medication administration, medical appointments, treatments, equipment, and crisis response to ensure health and safety needs are met accurately and consistently.
• Ensure accurate, timely, and professional completion of documentation, data collection, incident reporting, and management of residents’ personal funds and records.
• Maintain safe, clean, and welcoming supported living environments, including home and vehicle safety, maintenance coordination, and nutrition oversight.
• Serve as a primary point of contact for individuals supported, families, guardians, case managers, healthcare providers, and community partners, fostering positive and professional relationships.
• Participate in on-call coverage by carrying and responding to the program pager, attend required meetings, lead house staff meetings, and provide reports as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager