Support

Level99 Entertainment•Lake Buena Vista, FL

12d•Onsite

About The Position

At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.

Requirements

Organized, thorough, and precise
Analytical and systematic thinking
Understanding of ticket times and kitchen metrics
Knowledge of health and sanitation code and policies
High integrity and professionalism
A positive, joyful, upbeat and energetic attitude – leading by example
Passion for hospitality
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays
Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Ability to work well under pressure in a fast paced, ever changing work environment

Nice To Haves

Multilingual
Previous BOH or FOH experience
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Responsibilities

Review and understand all guest orders, including in-restaurant dining, takeout and delivery
Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
Interacting with guests at the pickup counter to ensure all needs and expectations are met
Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met
Replenish sauces, ramekins, and specific containers designated to specific service areas
Communicate effectively to both front of house and back of house teams
Receive, check and pack all guest takeout orders
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
Keep a close eye on quality, consistency, and ticket times
Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation