Support Technician (Night)

Hudu•Grand Junction, CO

4d•Onsite

About The Position

Hudu is a fast-growing SaaS platform built exclusively for IT professionals and Managed Service Providers (MSPs). We give teams a single, secure, and beautifully simple place to store, organize, and share everything that keeps modern IT environments running: passwords, network documentation, processes, assets, client knowledge, and more. By replacing scattered spreadsheets, outdated wikis, and a dozen disconnected tools with one unified, customizable solution, Hudu helps thousands of IT teams save time, reduce risk, deliver better service, and scale with confidence. The Support Desk Technician plays a crucial role in providing technical support and assistance to end-users within the organization. This position involves troubleshooting software and hardware issues, managing network connectivity, and ensuring that all IT-related problems are resolved efficiently. The ideal candidate will possess strong analytical skills and a solid understanding of various technologies, including mobile devices, LAN, TCP/IP, and network administration. This is a night shift position working full-time in office.

Requirements

Proficient experience in technical support with a focus on software troubleshooting.
Familiarity with mobile devices and their configuration.
Strong knowledge of LAN setup and management.
Understanding of TCP/IP protocols and network administration principles.
Ability to configure and manage firewall settings effectively.
Excellent analytical skills to diagnose issues accurately.
Strong communication skills to convey technical information clearly to non-technical users.
Ability to commute and work full-time on a night shift, in our HQ office in Grand Junction, CO.

Responsibilities

Provide first-level technical support for hardware and software issues via phone, email, or in-person.
Troubleshoot and resolve problems related to mobile devices, operating systems (primarily Windows), and various applications.
Assist with network administration tasks, including monitoring LAN connectivity and managing firewall settings.
Analyze system performance and identify areas for improvement or potential issues.
Collaborate with team members to support the implementation of new technologies and upgrades.
Maintain accurate records of support requests and resolutions in the help desk ticketing system.
Ensure timely follow-up on unresolved issues to guarantee user satisfaction.