Support Center Technician - Night Shift
About The Position
Responsibilities: Answer incoming calls in a professional and courteous manner. Thoroughly document and escalate potential problems via helpdesk support software and phone system. Contact on-call based on Standard Operating Procedure Perform other work related tasks as required and as assigned Comply with all NOV company and HSE procedures and policies. Facility Specific Responsibilities: Document and escalate potential problems via helpdesk system Use helpdesk, tracking system and website information to ensure all customer data is up to date Have an awareness of information security when working on and with customer information Monitor and maintain computer systems and complex networks Diagnose hardware/software issues
Requirements
- 3 to 5 years experience in a customer support role
- A record of successful resolution of customer support issues as an individual contributor.
- A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.
- Experience with Jira service desk
- Excellent written and oral communication.
- Detail orientated with the ability to provide analytical reports and concise feedback
- Bilingual Spanish (English/Spanish) as a prerequisite for this role to better support our customer base
Nice To Haves
- Experience with M/D Totco data acquisition and visualization technologies strongly preferred
Responsibilities
- Answer incoming calls in a professional and courteous manner.
- Thoroughly document and escalate potential problems via helpdesk support software and phone system.
- Contact on-call based on Standard Operating Procedure
- Perform other work related tasks as required and as assigned
- Comply with all NOV company and HSE procedures and policies.
- Document and escalate potential problems via helpdesk system
- Use helpdesk, tracking system and website information to ensure all customer data is up to date
- Have an awareness of information security when working on and with customer information
- Monitor and maintain computer systems and complex networks
- Diagnose hardware/software issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
