Support Technician - Pearl River Community College

Ellucian•Poplarville, MS

3d•Onsite

About The Position

Ellucian is seeking an experienced Support Technician professional to join our team supporting Pearl River Community College. This role provides advanced technical support and serves as a key escalation point for Help Desk and Tier 2 teams. The Support Technician will support a broad range of end-user technologies, including Windows and macOS environments, Microsoft Office, mobile devices, networking, video conferencing, audio visual systems, and endpoint management tools. Working closely with IT teams and campus stakeholders, this position will help ensure timely issue resolution, support technology deployments and system upgrades, improve the overall technology experience, and identify tools and solutions that enhance the delivery of IT services across Pearl River Community College.

Requirements

Knowledge in the Windows OS and core desktop software configuration
Technical skills designing, documenting, and implementing projects
Ability to triage systems down situations
Solid understanding on mobile devices (iPhone, Android)
Understanding of MacOS, iOS configurations and support
Understanding of the product flow patch management, software distribution/deployment, and imaging technologies (such as IBM BigFix)
Knowledge of end user applications and hardware including: Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom/Webex Video Conferencing, Dell and laptops

Responsibilities

Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
Expertise with the following: Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio.
Maintains awareness of new and emerging technologies and products provided by IT.
Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
Communicate maintenance schedules, operational issues and impacts to IT management and business users.
Encourage communication of new ideas, solutions, suggestions and problems.
Provide feedback regarding IT methodologies, standards and industry leading practices.
Research and implement tools and technology that will enhance the way we provide services to our employees.
Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
Facilities support, including Audio Visual systems

Benefits

Comprehensive health coverage: medical, dental, and vision
Flexible time off
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
401k w/ match & BrightPlan - to help you save for the future
Parental Leave
5 charitable days to support the community that supports us
Telemedicine
Wellness
Headspace Care (mental health)
Wellbeats (virtual fitness classes)
RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Employee referral bonuses to encourage the addition of great new people to the team
Education Assistance Program
Professional development opportunities
LinkedIn Learning