Support Technician Level 1

SURFTHING LLC•Annandale, MN

9d•$23 - $27•Onsite

About The Position

SurfThing in Annandale Minnesota, is a fast-growing leader in golf simulator technology with a culture that values honesty, transparency, and results—while keeping things fun. This role involves identifying, troubleshooting, and resolving hardware, software, and networking issues, as well as installing, configuring, and maintaining computer hardware, software, and peripheral devices. The Support Technician will provide remote and phone-based technical support to customers and partners, guiding them through troubleshooting steps and clearly communicating technical solutions. The position requires managing and prioritizing multiple support tickets in a fast-paced environment, documenting troubleshooting steps, resolutions, and support procedures accurately, and supporting the deployment and roll-out of new applications and system updates. Additionally, the role involves testing and evaluating new technologies, hardware, and software solutions, setting up and configuring Golf Simulators and related software, and diagnosing and testing returned Golf Simulators. Escalating unresolved or advanced technical issues to higher-level IT staff and following up with customers to ensure issues are fully resolved and provide a positive support experience are also key responsibilities.

Requirements

Minimum 1 year of experience in technical support, help desk support, desktop support, PC repair, or a related technical role
Experience using remote desktop tools and help desk ticketing systems
Strong troubleshooting and problem-solving abilities with attention to detail
Working knowledge of Windows Operating Systems, Microsoft Office Suite, and basic networking concepts
Ability to communicate technical information clearly to both technical and non-technical users
Strong organizational skills with the ability to manage multiple priorities effectively
Ability to learn new technologies and systems quickly in a hands-on environment

Nice To Haves

Experience with PC hardware, gaming systems, simulators, AV equipment, or consumer electronics is a plus

Responsibilities

Identify, troubleshoot, and resolve hardware, software, and networking issues
Install, configure, and maintain computer hardware, software, and peripheral devices
Provide remote and phone-based technical support to customers and partners
Guide customers through troubleshooting steps and clearly communicate technical solutions
Manage and prioritize multiple support tickets in a fast-paced environment
Document troubleshooting steps, resolutions, and support procedures accurately
Support deployment and roll-out of new applications and system updates
Test and evaluate new technologies, hardware, and software solutions
Set up and configure Golf Simulators and related software for partners and customers
Diagnose and test returned Golf Simulators to determine repair or replacement next steps
Escalate unresolved or advanced technical issues to higher-level IT staff when necessary
Follow up with customers to ensure issues are fully resolved and provide a positive support experience