Support Technician II
SanMar- External•Issaquah, WA
•Hybrid
About The Position
The Support Technician II provides tier I and II technical support for the entire organization from the warehouse to the corporate office. The Support Technician II works directly with Service Desk colleagues and other IT teams to provide efficient and friendly support to other SanMar employees.
Requirements
- 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent training
- Knowledge of Microsoft Windows OS, Mac OS X, and Microsoft Office Suite
- Knowledge of PC and Apple devices and peripherals
- Excellent verbal and written communication skills
- Excellent customer service skills, as well as knowledge of proper phone usage and etiquette
- Ability to work well under pressure
- Ability to complete tasks in a thorough and timely manner
- Ability to thrive in a dynamic, constantly changing environment
- Ability and energy to work on multiple concurrent projects and switch focus as necessary
- A positive attitude is essential
Nice To Haves
- IT certifications (A+, Net+, CCENT, Microsoft certs) preferred
Responsibilities
- Provide exceptional customer service while answering incoming calls/emails for IT-related support.
- Manage and track tickets in team and personal queue.
- Clearly document issue description, troubleshooting steps and resolution details in each support ticket.
- Perform hardware imaging, deployment, maintenance and tracking.
- Remotely troubleshoot and quickly diagnose issues.
- Assist with meeting room AV setup and instruction.
- Perform desk-side support and IT equipment moves as necessary.
- Stay current with system information, changes and updates.
- Occasional after-hours and weekend work may be required.
- Perform other duties as assigned.
- Comply with all policies and standards.
Benefits
- Annual discretionary bonus up to 5% of base salary
- Paid Time Off: Accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start.
- 8 paid holidays
- 1 paid family day off
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
