Support Technician l

AdamsPlace•Murfreesboro, TN

2d•Onsite

About The Position

At NHC, we “Put our Heart in Everything We Do!” We take pride in working together as a team in our family-oriented work environment. We provide a culture of excellence, recognition, empowerment, and fun. We offer professional growth opportunities along with competitive compensation wage increases based on performance. If you want this experience in your career, apply today!

Requirements

Associate’s Degree in a technical discipline or equivalent work experience.
Minimum of 1 year of Help Desk or IT Support experience preferred.
Strong knowledge of Microsoft and Adobe productivity suites, email systems, and ticketing software.
High degree of accuracy and organization in documentation and recordkeeping.

Nice To Haves

Familiarity with Active Directory, network troubleshooting, and remote desktop tools is a plus.

Responsibilities

Respond promptly and courteously to Help Desk calls, emails, and tickets, ensuring each request is accurately logged and categorized
Maintain precise and thorough documentation of all support activities, including troubleshooting steps, resolutions, and follow-ups, within the ticketing system.
Provide user guidance and training on IT systems, tools, and best practices to reduce preventable support issues.
Work closely with senior technicians, system administrators, and other IT team members to identify recurring issues and process gaps.