Support Team Operator

iostudio•Nashville, TN

62d

About The Position

The Support Team Operator will report to a manager or shift supervisor and provide a basic level of customer support and/or refer more complex problems to other staff members. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Requirements

Ability to multitask with multiple communication tools in order to provide an exceptional level of customer service
Patient and pleasant demeanor is required, as the main goal of this position is to provide positive communication to potential Applicants
Ability to type 40 wpm
Professional verbal and written communication skills a MUST; a clear speaking voice is required
If position is under government contract: Ability to qualify for a government security clearance, as required by government contract
Citizen of the United States of America, as required by government contract

Nice To Haves

Familiarity with a variety of the recruitment field's concepts, practices and procedures is a plus
Honorable military experience is a plus
Associate degree a plus; may be substituted based on experience
Supervisory or specialty experience within a Call Center environment preferred

Responsibilities

Interact with potential recruits to answer any questions they may have about the Army National Guard (ARNG) and work to prequalify these individuals
Communicate with Applicants by providing customer service to them in accordance with enlistment standards
Determine enlistment eligibility according to ARNG enlistment criteria
Make and receive phone calls with the intent of promoting or selling company products and/or services
Respond to client Leads in a timely manner in order to increase the number of Leads turned into Applicants, while decreasing the amount of time spent by field representatives working Leads
Possess a thorough knowledge of recruiting regulations and related resource materials, while being able to explain them in simple terms
Work well under immediate supervision and follow processes and protocol as outlined
Promptly complete all projects and administrative tasks as assigned
Communicate effectively and maintain the flow of information while keeping supervisors informed of any issues that may occur
Accomplish other duties as assigned by management
Gain functioning knowledge of the portal software used to process applications
Work effectively with other team members to maintain positive morale and a sense of teamwork
Learn and abide by the operating policies and procedures of iostudio
Represent iostudio in a professional manner with all client leadership, vendors and staff
Complete and submit daily time reports