Support Team Member- Truck Processing
About The Position
This role is responsible for providing friendly customer service, assisting customers with shopping and locating products, and ensuring a fast and friendly checkout experience. Key duties include completing truck unloading, merchandise stocking, and maintaining store recovery standards to uphold the company's Brand Promises. The position also involves engaging customers about the Rewards program and Private Label Credit Cards, educating them on VOC surveys, and supporting Omni channel processes like BOPIS and SFS. Team members will participate in truck unloading, stocking, and planogram processes, as well as merchandise recovery and maintenance, including the return/go-back process. Additionally, they will perform Store In Stock Optimization (SISO) and AD set duties, support shrink and safety programs, and adhere to Standard Operating Procedures (SOPs) and Company programs. The role requires interacting positively and respectfully with others, promoting the organization's vision and values, and serving as a role model. Cross-training in Custom Framing selling and production is also part of the role, along with other assigned duties.
Requirements
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Michaels requires all team members in this role to be at least sixteen (16) years or older.
Nice To Haves
- Retail and/or customer service experience preferred
- Preferred Knowledge/Skills/Abilities
Responsibilities
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Benefits
- health insurance (medical, dental, and vision)
- paid time off
- tuition assistance
- generous employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
