Support Team Manager - Overnight Technicians and Assistants
About The Position
At AERC, our Support Team Managers are the backbone of hospital operations—leading teams in real time to ensure exceptional patient care, outstanding client service, and smooth, efficient workflow across a 24/7 environment. This role is primarily responsible for supporting and leading our overnight Emergency & Critical Care (ECC) team, including technicians and technician assistants. You’ll play a key role in guiding the team through high-acuity cases, maintaining strong workflow, and ensuring patients and clients receive the level of care we’re known for—especially during overnight hours. Why This Role Matters You’re not just managing a team—you’re directly impacting patient outcomes, client experience during high-stress moments, and team performance in a 24/7 emergency environment. Every decision you make supports a hospital that is committed to high-quality medicine and doing things the right way.
Requirements
- 3+ years of leadership experience
- Proven ability to lead teams in a high-stress or clinical environment
- Excellent communication and problem-solving skills
- Strong organizational skills and ability to prioritize in real time
- Proficiency with EMR systems and standard computer applications
Nice To Haves
- Veterinary or healthcare experience
- Bachelor’s degree in business, leadership, or related field
Responsibilities
- Lead, coach, and support team members to deliver high-quality medicine and exceptional client experiences
- Manage real-time hospital operations, including staffing, workflow, and patient flow
- Adjust staffing levels, coordinate coverage, and activate on-call teams to meet patient care needs
- Serve as the primary point of contact during critical situations, providing calm, decisive leadership
- Ensure adherence to hospital protocols, standards, and best practices
- Facilitate communication across veterinarians, technicians, and client service teams
- Provide real-time coaching, conflict resolution, and performance guidance
- Support training and development in partnership with the Training Department
- Identify and resolve operational issues related to equipment, facilities, and systems
- Coordinate smooth transitions between shifts to ensure continuity of care
- Contribute to scheduling strategy and staffing optimization
- Foster a positive, accountable, and team-driven culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
