PT Support Staff - Family Court

County of Chester • Justice Center - West Chester, PA

7d • Onsite

About The Position

The SSS V provides advanced administrative support and clerical duties to the department, participates in department wide cross-training and rotation of duties within each division. This person must have excellent organization, computer and customer service skills. A criminal background check is required.

Requirements

• High School Diploma or General Education Degree (GED)
• Minimum of two years general office experience and customer service experience
• Must be able to remain courteous and maintain composure under stressful situations
• Ability to deal professionally with all types of personalities
• Ability to accurately handle and process payments of checks and money
• Intermediate to advanced skills in in various software packages
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to maintain confidentiality at all times
• Proficiency in grammar and spelling
• Ability to calculate intermediate mathematical formulas
• Ability to work, operate and function as a successful team
• Ability to establish priorities and carry tasks to completion, work independently and proceed with objectives without supervision
• Ability to handle and resolve recurring problems
• Accurate, detail-oriented and ability to multi-task
• Excellent time management and organizational skills
• Flexibility and ability to adapt to change with a positive disposition
• Ability to interface effectively and tactfully with all levels of County management
• Ability to work extended hours, as required

Nice To Haves

• Associate’s degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience
• Strong typing skills (minimum 55 wpm)
• Ability to use and maintain office equipment (and trouble-shoot malfunctions)
• Strong knowledge of Court and County policies and procedures and general understanding of human resource guidelines

Responsibilities

• Provide administrative support to Family Court Administration, with a main focus in Dependency
• Receptionist duties (handle all incoming phone calls and visitors at the public counter, make outgoing/return calls, direct calls)
• Cross-train in each division in all Family Court duties
• Schedule custody conferences, parenting classes and mediators
• Daily contact with attorneys and pro se regarding orders, complaints, stipulations, rule returnables, support and divorce pleadings
• File and docket notices and pleadings at the Prothonotary
• Maintain a daily log of custody orders received from conciliation conferences and after they are signed and returned by a judge
• Ensure files are sent to the correct Orphans’ Court judge for signature
• Assist the Assistant Family Court Administrator docket and distribute Protection from Abuse Orders
• Maintain and update manuals that include detailed procedures for all tasks
• Adhere to and maintain the record retention for all divisions
• Attend and participate in training seminars and continuing education
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading), maintain databases, logs and spreadsheets
• Clerical duties (fax, copy, print, etc.), filing (pull files, re-filing, maintain records) and meeting minutes
• Distribute incoming mail, file/pick up/drop off mail and documents to Judges and other departments
• Maintain supplies and supply/storage/office rooms and equipment
• Prepare, verify accuracy and track Judges’ trial lists
• Produce and mail accurate and timely notices of hearings, trials and attachment letters
• Schedule various miscellaneous matters for attorneys and pro se litigants
• Assign hearing rooms and maintain the Outlook calendars
• Perform special projects, as assigned
• Perform other duties, tasks and office functions, as determined (e.g. attend conferences/trainings/meetings, facilitate meetings, new procedures, etc.)

Benefits

• Criminal background check
• Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED