Support Staff

Redwood Coast Regional•Eureka, CA

7d•Onsite

About The Position

Under supervision, Support Staff/Receptionist is responsible for receptionist duties; serves visitors by greeting, welcoming, and directing them appropriately; professionally answers and directs calls to the proper sources; maintains agency-wide directory; notifies agency personnel of visitor arrival; maintains security by following procedures, monitoring logbook and issuing visitor badges; maintains safe and clean reception area by complying with procedures, rules, and regulations; maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs; performs a wide variety of clerical duties for case management/clinical and other professional regional center staff, types correspondence, reports and forms; maintains files and records; assembles Client charts as needed; files case material, photocopies, sends and receives Client information; schedules meetings and appointments; composes correspondence; distributes and posts mail and deliveries; data base entry; does related work as assigned.

Requirements

High school diploma or G.E.D.
One year of paid general clerical experience.
Knowledge of routine office procedures including computer literacy and knowledge of Microsoft Windows environment and related computer programs.
Accurate data entry.
Accurate filing and knowledge of filing systems.
Knowledge of statistical procedures.
Reception skills.
Proficiency in the correct use of grammar, punctuation and spelling.
Ability to politely and professionally greet the public (both in person and over the phone).
Ability to maintain positive working relationships with staff.
Ability to interact and become familiar with other related agencies and resources.
Ability to type/keyboard corrected.
Extensive sitting in office settings, for meetings and travel.
Frequent walking, standing, and occasional lifting of up to 40 lbs.
Occasional bending, stooping, reaching and stretching to complete work duties.
Adequate manual dexterity, computer and other standard office equipment.
Hearing and vision corrected to normal range.
Ability to work under pressure of deadlines and a fast-paced environment.
Ability to cope with complex and often stressful situations.
Ability to give attention to detail & learn new tasks quickly.
Ability to work as a team and exhibit effective communication with team members.
Predictable, reliable, and prompt attendance.
Ability to interact with co-workers on-site.
Availability for in-person communication.
Reliable transportation.
May require local and regional travel.
Over-night travel while not a requirement, may periodically be necessary.

Responsibilities

Serves visitors by greeting, welcoming, and directing them appropriately.
Professionally answers and directs calls to the proper sources.
Maintains agency-wide directory.
Notifies agency personnel of visitor arrival.
Maintains security by following procedures, monitoring logbook and issuing visitor badges.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Performs a wide variety of clerical duties for case management/clinical and other professional regional center staff.
Types correspondence, reports and forms.
Maintains files and records.
Assembles Client charts as needed.
Files case material, photocopies, sends and receives Client information.
Schedules meetings and appointments.
Composes correspondence.
Distributes and posts mail and deliveries.
Performs data base entry.
Does related work as assigned.