Parker House - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Sacramento, CA

7d•$19 - $19•Onsite

About The Position

VOA Northern California & Northern Nevada is a large provider of social services, transforming lives and meeting the needs of families, individuals, veterans, seniors, and youth. They are a Certified Great Place to Work, recruiting for a part-time overnight Support Staff for the Family Shelter at their Parker House program. Parker House is an 85-bed facility providing short-term emergency housing (up to 30 days) and intensive supportive services for homeless families with dependent children. This position will be between the hours of 10:30pm and 7:00am, Monday through Thursday.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
Must pass all required background clearances.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Computer skills
Analytical and decision-making ability

Nice To Haves

CPR/First Aid certification

Responsibilities

Assure quality service in a safe, non-judgmental manner to all program participants compassionately and professionally.
Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain grounds security.
Conduct hourly safety and security checks during designated periods.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical information.
Perform housekeeping and other maintenance tasks as needed.
Prepare rooms for next resident; maintain/monitor staff area cleanliness to meet health/sanitation requirements.
Respond to all client questions.
Perform clerical duties on shift, such as answering the telephone, recording messages, and filing.
Maintain clear, thorough, routine communication with all residents.
Support VOA staff in implementing plans to assist residents in successful program completion.
Role model positive behavior to help clients work towards self-sufficiency.
Document and report all client concerns and/or infractions that can impact program security.
Complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
Secure approval for exceptions to standard operating procedures.
Notify management of potential workflow problems and resource needs.
Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Communicate with on-site staff, Program Manager, service providers, and external program representatives as required.
Direct available resources as needed.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Program Manager in department orientation and training of new employees.
Identify appropriate ongoing training for new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for quality operations.
Maintain an above average working knowledge of fire, safety, and health standards.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.