El Dorado Navigation Center - Variable hour Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Placerville, CA

7d•$22 - $22•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA NCNN) is seeking a Variable hour Support Staff for the El Dorado Navigation Center team in Placerville, CA. This 60-bed shelter, in partnership with El Dorado County, provides a safe haven for adults experiencing homelessness, offering case management and housing assistance with the ultimate goal of transitioning guests into independent living. The Support Staff plays a crucial role in ensuring quality service delivery to program guests in a compassionate and professional manner, aligning with specific program objectives. This involves engaging with guests and team members, assessing guest needs, and performing all required job duties efficiently and with a service-oriented approach, adhering to established organizational standards.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to difficult guests without ethnic or social prejudices.
Ability to use evidence-based practices to end homelessness.
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities.
Flexibility to work irregular hours.
Ability to function effectively both independently and in a team environment.
Tact, discretion, and resourcefulness are required at all times.
Teamwork skills.
Ability to de-escalate crises and assist guests and staff in emergencies.
Oral and written communication skills.
Ability to assist other people in a compassionate manner while maintaining professionalism.
Organizational skills.
Lift and move up to 40 pounds.
Physically able to safely maneuver weight distribution of a guest in an emergency situation.
Repetitive movements such as mopping or vacuuming.
Ability to climb stairs regularly.
Stand, walk, bend, stoop, sit frequently, and kneel occasionally.

Nice To Haves

Specific knowledge and experience with Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics is preferred.

Responsibilities

Provide ongoing engagement, information sharing, and problem-solving for guests using a trauma-informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and ensure compliance.
Continuously reorient guests to rules, rights, and responsibilities.
Coordinate meal preparation/service, room assignments, and other daily routines.
Provide awake shift coverage and maintain grounds security and safety at all times, both indoors and outdoors.
Offer emergency assistance to guests and co-workers as necessary.
Perform housekeeping and other maintenance tasks as needed, such as changing light bulbs, plunging toilets, and cleaning up accidents/messes.
Prepare for new guests by sanitizing beds and sleeping areas.
Clean and sanitize all common areas, including restroom and laundry areas, and staff areas both indoors and outdoors.
Ensure toiletry and cleaning supplies are stocked and secured.
Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.
Utilize de-escalation techniques as needed.
Escalate pertinent guest issues to the Case Management team.
Serve as a positive role model, demonstrating professional behavior, appearance, and communication.
Perform other reasonably related duties as assigned.
Complete all shift logs, observation logs, and incident reports.
Document and notify management of guest concerns, potential workflow problems, and/or any exceptions to policy that could affect program security or safety.
Adhere to staffing schedules to ensure adequate/safe staffing coverage and accomplish program objectives.
Maintain a working knowledge of fire, safety, and health standards to ensure a safe work environment for guests and all personnel.