Mather Community Campus, Singles Program - Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

3d•$20 - $20•Onsite

About The Position

VOA Northern California & Northern Nevada is a large provider of social services, delivering community-based services that transform lives. Founded in 1911, VOA-NCNN is a ministry of service with nearly 600 paid professional employees. We provide compassionate care today for flourishing communities tomorrow. VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night. Our mission is to put faith into action by providing compassionate human services to empower individuals and strengthen communities. We aspire to create a world in which every person lives a life of emotional, physical, and spiritual well-being, filled with hope across Northern California & Northern Nevada. VOA-NCNN, a Certified Great Place to Work, is recruiting for full-time Support Staff for our Single Program at our Mather Community Campus. Full-time employees (working 30 or more hours a week) are eligible for a benefits package. Work day will be between swing and overnight shifts.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Must have the flexibility to work irregular hours and have the willingness to function as a team member.
Computer skills required.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines are required.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification is required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork skills
Oral and written communication skills
Ability to assist other people
Organizational skills
Computer skills
Analytical and decision-making ability

Responsibilities

Responsible for performing daily work requirements to achieve established objectives of the department.
Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.
De-escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintain daily reports to provide statistical information.
Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc. to meet health/sanitation requirements of city and county.
Respond to all client questions and concerns.
Perform clerical duties on shift, i.e. answer telephone, record message and file as necessary.
Maintain clear, thorough, routine communication with all residents.
May perform other duties as assigned.
Responsible for assistance with client development.
Support VOA staff in implementing plans to assist the residents in the successful completion of the program.
Role model positive behavior to help clients as they work towards self- sufficiency.
Responsible for all areas of daily program maintenance in compliance with company policies.
Document and report all client concerns and/or infractions that can impact the program security.
Complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with on-site staff, Program Supervisor, service providers and external county/state/city program representatives as required.
Direct available resources as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Responsible for the assistance of training and development of new staff.
Assist the Program Supervisor in department orientation and training of new employees as requested to assure quality work outcomes.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above average working knowledge of fire, safety, and health standards to assure safe work environment for clients and all personnel.
Responsible for self-development.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.