Support Staff

Centerstone•Columbia, TN

4d•$14 - $20•Onsite

About The Position

Centerstone is a leading nonprofit behavioral health system with thousands of employees dedicated to delivering life-changing care. We offer rewarding opportunities to serve all ages in various settings. Centerstone is a trauma-informed organization that fosters a culture of understanding, recognizing, and responding to trauma to strengthen resilience for clients, staff, and the community. This role is responsible for greeting and checking patients in and out of the clinic, both in-person and via phone. The position involves scheduling appointments, handling client payment information, filing, and other front desk tasks in a fast-paced office environment.

Requirements

High school diploma or GED required.
Valid and unrestricted driver’s license is required.
Effectively communicate via written, verbal, in person and virtual methods.

Responsibilities

Greeting and checking patients in and out of clinic, via in-person or on the phone.
Scheduling patient appointments.
Taking client payment information.
Filing and other front desk tasks.
Maintaining schedules of clinical staff.
Entry and verification of client data.
Collecting copayments.
Providing technology support for telehealth appointments.
Answering a multi-line phone.
Registration of clients in the electronic medical record.
Providing excellent customer service to promote a service environment for individuals in need of behavioral health and/or co-occurring services that is recovery-focused.
Research and verification of insurance benefits and knowledge to apply for alternative payer sources.
Preparing and scanning documents to internal HIM.
Cross-training and performing duties to cover neighboring locations.