Meadowview NC - Full-Time, overnight Shift Support Staff

Volunteers of America Northern California & Northern Nevada•Sacramento, CA

6d•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is seeking a full-time Support Staff for their Meadowview Navigation Center, which provides safety and resources to women experiencing homelessness in Sacramento. This role involves providing compassionate and professional services to program guests, assessing their needs, and performing daily duties to support the program's objectives. The Meadowview Navigation Center, in partnership with the City of Sacramento and the Sacramento Housing and Redevelopment Agency, offers a safe haven for up to 100 women, helping them heal from the trauma of homelessness.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to difficult guests without ethnic or social prejudices.
Ability to use evidence-based practices to end homelessness.
General knowledge of issues and challenges unique to homelessness, substance abuse, women, minorities, and persons with disabilities.
Flexibility to work irregular hours.
Ability to function effectively both independently and in a team environment.
Tact, discretion, and resourcefulness required at all times.
Teamwork skills.
Ability to de-escalate crises and assist guests and staff in emergencies.
Oral and written communication skills.
Ability to assist other people compassionately while maintaining professionalism.
Organizational skills.
Lift and move up to 40 pounds.
Physically able to safely maneuver the weight distribution of a guest in an emergency.
Repetitive movements such as mopping or vacuuming.
Ability to climb stairs regularly.
Stand, walk, bend, stoop, sit frequently, and kneel occasionally.

Nice To Haves

Specific knowledge and experience with the Twelve Step philosophy, mental illness, addiction and recovery, and dysfunctional family dynamics are preferred.

Responsibilities

Provide ongoing engagement, information sharing, and problem-solving for guests using a trauma-informed, strength-based, compassionate, and professional approach.
Explain program requirements and regulations to new guests and ensure compliance.
Continuously reorient guests to rules, rights, and responsibilities.
Coordinate meal preparation/service, room assignments, and other daily routines.
Provide awake shift coverage and maintain grounds security and safety, both indoors and outdoors.
Offer emergency assistance to guests and co-workers as needed.
Perform housekeeping and maintenance tasks, such as changing light bulbs, plunging toilets, and cleaning up messes.
Prepare for new guests by sanitizing beds and sleeping areas.
Clean and sanitize all common areas, including restroom, laundry, and staff areas, both indoors and outdoors.
Ensure toiletry and cleaning supplies are stocked and secured.
Address behavior issues that create disharmony, criminal, or non-productive behavior.
Utilize de-escalation techniques as needed.
Escalate pertinent guest issues to the Case Management team.
Serve as a positive role model with professional behavior, appearance, and communication.
Complete all shift logs, observation logs, and incident reports.
Document and notify management of guest concerns, potential workflow problems, and/or policy exceptions affecting program security or safety.
Adhere to staffing schedules to ensure adequate and safe staffing coverage and accomplish program objectives.
Maintain a working knowledge of fire, safety, and health standards to ensure a safe work environment.
Verify the identity of individuals entering or exiting the premises.
Maintain accurate records of client entries and departures.
Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises.
Follow strict protocols for handling suspicious items or individuals.
Conduct thorough searches of bags and personal belongings.
Ensure prohibited items, such as drugs or paraphernalia, are not brought in.
Identify and store items prohibited in the shelter.
Operate security cameras and monitor activity to ensure the safety of shelter guests and staff.
Report and respond to any signs of breaches or misconduct.
Coordinate with staff to ensure swift response to medical situations.
Facilitate clear and efficient communication between involved parties during medical emergencies.
Assist in de-escalating verbal or physical altercations to maintain the safety of all community members.
Use de-escalation skills to diffuse tense situations without compromising security.
Contact emergency personnel (EMS, Fire, law enforcement) when necessary.
Document incidents and actions taken during emergencies, and log first responder information.
Perform other reasonably related duties as assigned.