Support Staff V

County of Chester • Justice Center - West Chester, PA

1d • Onsite

About The Position

The SSS V provides advanced administrative support and clerical duties within their respective department. This person must have excellent organization, computer and typing skills. Responsible for case creation, paperwork, processing summary appeals, arraignments, and pre-trial filings, docketing, bench warrant processing, redacting files as needed and window transactions involving all types of payments. Handling customer-based transactions and engaging with the public daily.

Requirements

• Dressing and speaking professionally. (Business-like attire is a must)
• Trauma-informed thinking with excellent verbal and listening skills.
• Knowledge and daily use of the CPCMS database recommended.
• Dealing with attorneys, judges, officers of the court and the public with professionalism and respect is a must.
• Ability to adapt to change and accept feedback.
• Attention to detail, awareness of spelling and grammar.
• High School Diploma or General Education Degree (GED).
• Minimum of one year of general office experience.
• Intermediate skills in using a personal computer and various software packages.
• Excellent verbal and written communication skills.
• Strong typing skills (minimum of 55 wpm).
• Ability to use office machines (fax, copier, calculator, etc.).
• Strong interpersonal skills.
• Proficiency in grammar and spelling.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• This position may require a general understanding of human resource guidelines.
• Ability to work as part of a team.
• Ability to interface effectively with all levels of county management.
• Intermediate to Advanced Microsoft Office skills
• Intermediate to Advanced Word skills
• Intermediate to Advanced Excel skills
• Intermediate to Advanced Access skills
• Intermediate to Advanced PowerPoint skills
• PeopleSoft skills (Financial and/or HR) or the ability to learn PeopleSoft.
• Basic to Intermediate Microsoft Outlook skills (Email and Calendar).
• Basic Court Management System software skills or the ability to learn CMS.
• Must be able to remain courteous and maintain composure under stressful situations.
• Ability to deal with all types of personalities.
• Ability to work as part of a team.
• This position requires confidentiality.

Nice To Haves

• Associate degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience.
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision.
• At least two years of customer service experience.
• Ability to establish priorities and carry tasks to completion.
• Excellent ability to handle and resolve recurring problems.
• Ability to multi-task.
• Ability to use all office equipment.
• Excellent time management and organizational skills.
• Strong knowledge of county policies and procedure.

Responsibilities

• Provide administrative support (arrange meetings, scheduling, create reports, handle correspondence, research, etc.).
• Receptionist or back-up receptionist duties (answer phones, make outgoing calls, direct calls, greet visitors).
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading).
• Clerical duties (fax, copy, print, etc.) and ensure supplies are maintained.
• Maintain databases, logs and spreadsheets.
• Filing, (pull files, re-file, and maintain records) and sort and distribute incoming mail.
• Take minutes of meetings, transcribe, and distribute to appropriate parties.
• Perform special projects, as assigned.
• Perform other duties, tasks, and office functions, as determined (e.g., attend conferences and meetings, facilitate meetings, etc.).
• Dealing with attorneys, judges, officers of the court and the public with professionalism and respect is a must.
• Responsible for case creation, paperwork, processing summary appeals, arraignments, and pre-trial filings, docketing, bench warrant processing, redacting files as needed and window transactions involving all types of payments.
• Handling customer-based transactions and engaging with the public daily.

Benefits

• Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED