Support Staff Supervisor

Indeed.com•Newark, OH

19d•Hybrid

About The Position

Employees are expected to perform essential duties to performance standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), insofar as the accommodation does not create an undue hardship on Behavioral Healthcare Partners of Central Ohio, Inc. (BHP). Support Staff Supervision and Operations: Supervise support staff, including training, scheduling, coaching, performance management, and participation in hiring and disciplinary processes. Coordinate front desk and administrative support operations across assigned locations. Monitor workflow and assign work to ensure efficient and effective operations. Perform support staff duties and provide coverage during absences, vacancies, and periods of increased workload. Promote customer service, teamwork, professionalism, and compliance with organizational policies and procedures. Travel between assigned locations to support operational and staffing needs. Organizational Support: Participate in meetings, trainings, committees, and organizational initiatives as assigned. Support communication and coordination between departments and locations. Maintain confidentiality of client, employee, and organizational information. Compliance and General Responsibilities: Perform duties in accordance with BHP policies, accreditation standards, and applicable laws and regulations. Maintain regular attendance and perform other duties as assigned.

Requirements

Two years of administrative support experience required.
Knowledge of supervisory practices, office operations, customer service, administrative procedures, and organizational policies.
Ability to supervise staff, coordinate multiple priorities, communicate effectively, maintain confidentiality, and establish positive working relationships.
Skills in leadership, customer service, communication, problem-solving, computer applications, data entry, and operation of general office equipment.
Ability to document personal identity and employment eligibility within three days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act (I-9) requirements.

Nice To Haves

Associate degree in business, office administration, or related field preferred.
Supervisory or lead experience preferred.
Upon conditional hire, and as a condition of employment, each employee is required to submit to and pass a drug test, criminal background check, and may be required to submit to driving record check, personal vehicle inspection, and be insurable under BHP’s driving insurance provider guidelines depending on job assigned job duties.

Responsibilities

Supervise support staff, including training, scheduling, coaching, performance management, and participation in hiring and disciplinary processes.
Coordinate front desk and administrative support operations across assigned locations.
Monitor workflow and assign work to ensure efficient and effective operations.
Perform support staff duties and provide coverage during absences, vacancies, and periods of increased workload.
Promote customer service, teamwork, professionalism, and compliance with organizational policies and procedures.
Travel between assigned locations to support operational and staffing needs.
Participate in meetings, trainings, committees, and organizational initiatives as assigned.
Support communication and coordination between departments and locations.
Maintain confidentiality of client, employee, and organizational information.
Perform duties in accordance with BHP policies, accreditation standards, and applicable laws and regulations.
Maintain regular attendance and perform other duties as assigned.