Support Staff Connect To Health (55905)

Health Solutions•Pueblo, CO

5d•Hybrid

About The Position

Health Solutions is a premier wellness center focused on whole-person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, case managers, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community. We’re looking for a full-time Support Staff Medical Call Center, to join us at 1304 Chinook Ln in Pueblo. Hybrid work shift may be available. As a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.

Requirements

A high school/general equivalency diploma
one year of secretarial experience
basic computer and keyboarding skills required
excellent interpersonal relationship skills
Knowledge of appropriate boundaries, and flexibility.
Current Colorado Driver License and access to transportation during work hours
Must already be authorized to work in the US; sponsorships not available.

Nice To Haves

medical support experience preferred
Spanish language skills

Responsibilities

Provides exemplary customer service.
Actively engages with individuals who have both primary care and behavioral health needs.
Manages multiple phone lines.
Ensures timely and accurate connection for ongoing support.
Verifies client payer eligibility.
Schedules client appointments as requested.
Completes email tasks.
Actively meet performance measures.
Communicate with provider teams regarding patient needs via EHR.
Cover for other Medical Call Center staff for breaks/lunch.
Maintains client electronic health records as needed.
Completes other department’s job requests as needed.
Performs other duties as assigned by supervisor and director.