Support Specialist

PlayOn! Sports • Alpharetta, GA

6d • Hybrid

About The Position

PlayOn! Sports is seeking a Support Specialist to provide customer service and support to partner schools and fans. The role works with the School Support team and cross-functional departments, delivering a strong customer experience and helping fulfill the company’s commitments to its customers. The schedule is Monday through Friday, 10 a.m. to 7 p.m., with occasional weekend or late-shift work possible.

The Support Specialist responds to customers by email, phone, and chat; troubleshoots issues; escalates customer needs to technical support staff; and communicates case details to customers and management. The role also maintains customer satisfaction and creates, edits, and publishes knowledge-base content to support customer self-service. This is an opportunity to contribute to a rapidly growing company and develop professionally in a fast-paced environment.

Requirements

• Over one year of software application customer service or support experience.
• Flexibility to occasionally work weekends or a late shift.
• Excellent troubleshooting skills, including researching software application errors and recreating issues.
• Strong ability to prioritize and manage time efficiently.
• Motivation and passion for helping customers achieve success.
• Exceptional written and verbal communication skills.
• Ability to perform well both independently and as part of a team.
• Natural curiosity and an affinity for creative problem-solving.
• Ability to thrive in a fast-paced environment and take on new responsibilities quickly.

Nice To Haves

• Bachelor’s degree in marketing, sales, communication, or a related field (not required).

Responsibilities

• Provide exceptional support to internal and external customers.
• Interact with customers by email, phone, and chat, handling requests and troubleshooting issues consistently.
• Identify and clearly communicate escalated customer needs to technical support staff, and communicate case details to customers and/or management.
• Maintain high customer satisfaction, with a focus on providing the best experience to fans and partner schools.
• Author, edit, and publish knowledge-base content to improve customer self-service resources.
• Focus productivity by being intentional.
• Take steps to grow professionally.

Benefits

• Multiple medical insurance plans to choose from.
• Dental, vision, life, and disability insurance.
• Employee Emergency Fund.
• Company equity (stock options).
• Open PTO policy.
• 401K plan with company match.
• Hybrid/flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed