Support Specialist - RRT
About The Position
The Support Specialist manages technical tasks for CIO Solutions clients and works from the company’s Santa Barbara, California office, with in-office attendance required. The role involves interacting with clients and co-workers in a collaborative environment and delivering detail-oriented, high-quality technical support and customer service. Candidates should be relationship-focused, proactive, and able to work both independently and as part of a team. The role includes on-call and after-hours support responsibilities. CIO Solutions provides managed technology services to local organizations and has operated for over 35 years, with offices in Santa Barbara, San Luis Obispo, and Fresno, California.
Requirements
- At least 3 years of experience troubleshooting and supporting hardware and software technical systems.
- At least 3 years of experience in software and technical systems customer service and support.
- At least 2 years of experience maintaining, configuring, and supporting Windows servers.
- Proficiency in Microsoft operating systems.
- Work well with little supervision, both independently and in a team environment.
- Excellent verbal and written communication skills.
- Availability for on-call and after-hours support responsibilities.
- Customer-oriented and friendly attitude.
- Valid California driver’s license and clean driving record.
Nice To Haves
- College degree in a technology field and/or professional certification.
- Experience troubleshooting, configuring, and managing remote IT systems and peripherals.
- Knowledge and experience with one or more of the following: remote management and monitoring tools, ticketing systems, backup devices, power supplies, access points, firewalls, routers, switches, and network printers.
Responsibilities
- Communicate effectively with customers and co-workers.
- Resolve computer and network problems.
- Perform hardware maintenance and upgrades.
- Test new equipment configurations.
- Manage network devices.
- Implement policy management.
- Optimize system performance.
- Make equipment recommendations as required.
- Develop and implement improved policies and procedures.
- Document problem outcomes.
Benefits
- Paid time off and sick time
- Health insurance
- Dental and vision reimbursement program
- Flexible spending account (FSA)
- 401(k) retirement account
- Disability insurance
- Life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
