Support Specialist

JTH Tax LLC • Virginia Beach, VA

7d

About The Position

The Support Specialist provides high-touch operational support for Liberty Tax’s company-owned locations. This role ensures offices operate efficiently, remain compliant, and are fully supported to optimize revenue and profitability. The ideal candidate is detail-oriented, analytical, and highly organized, with the ability to manage multiple priorities across a multi-location retail environment. This position plays a critical role in supporting field operations, vendor coordination, financial tracking, and cross-departmental communication.

Requirements

• 1–3 years of experience in operations support, facilities coordination, retail support, accounting support, or a similar role.
• Strong analytical skills with the ability to collect, organize, and interpret data from multiple sources.
• Advanced proficiency in Microsoft Excel (including pivot tables, lookup functions, and data analysis tools).
• Proficiency in Microsoft Outlook, Word, and PowerPoint.
• Strong organizational and time-management skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively across multiple departments.
• High attention to detail and commitment to accuracy.

Nice To Haves

• Experience supporting multi-location retail or service-based operations.
• Experience with lease administration, facilities coordination, or vendor management.
• Familiarity with accounting or ticketing systems.

Responsibilities

• Ensure company-owned offices are operationally ready, compliant, and supported throughout the tax season and off-season.
• Coordinate the setup, transfer, disconnection, and maintenance of utilities and internet services.
• Track lease agreements and partner with landlords, field leadership, and vendors to resolve maintenance and facility-related needs.
• Monitor office acquisitions and sales, ensuring timely communication and coordination across departments.
• Assist with Help Desk requests related to company-owned locations.
• Review, code, and approve invoices for utilities, vendors, and service providers.
• Track payments and ensure accurate billing reconciliation.
• Assist with tracking and monitoring bank deposits.
• Prepare and analyze operational and store performance reports using key metrics.
• Manage vendor and supplier relationships, ensuring service level expectations and deliverables are met.
• Maintain asset control processes and track office equipment and inventory.
• Identify opportunities to improve vendor performance and reduce operational costs.
• Create, maintain, and manage operational databases.
• Compile, analyze, and interpret data from multiple sources to identify discrepancies and trends.
• Support process improvements by refining tracking systems and procedures.

Benefits

• Medical, Dental, Vision
• HSA & FSA options
• Voluntary Life and AD&D Insurance
• 401(k) with Company Match
• 100% Employer-Paid Short-Term Disability & Childbirth-Related Leave
• Paid Vacation, Holidays, Sick Leave, Volunteer Paid Time, and Floating Holidays
• Tuition Reimbursement
• Tax Prep Benefit: Complimentary access to Liberty Tax services
• Employee Assistance Program
• Employee-exclusive discounts on electronics, appliances, fitness memberships, groceries, hotels, concerts, car rentals, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed