Support Specialist

Venbrook•Los Angeles, MT

6d•$23 - $24

About The Position

Venbrook Claims is the claims business group of Venbrook Group, LLC, a holding company with subsidiaries engaged in retail broking, wholesale broking, programs, and claims services. Venbrook's team of experts and industry specialists partners with their clients to manage their risks, create security, promote growth, and add value by delivering best-in-class commercial property & casualty and personal risk insurance products and programs. Venbrook Claims brings together decades of specialized expertise by integrating respected legacy claims brands, Carl Warren & Company, DMA Claims, and OneSource Claims Management. Venbrook works across the claims lifecycle with services that include Third Party Administration (TPA), Complex Claims Management, Catastrophe, Independent Adjusting, subrogation recovery, litigation management, investigative, and special investigations unit (SIU) services. Venbrook Claims has long-term clients across the public and private sectors, including insurance companies, captives, MGAs, transportation companies, manufacturers, public school systems, and property owners, to name a few. With over a century of combined claims experience, our organization's legacy brands have been unified as Venbrook Claims to deliver scalable, flexible solutions supported by centralized governance, compliance, and technology infrastructure. This integration has increased efficiency while maintaining the high-quality investigative services and specialized expertise that distinguish our heritage brands. At Venbrook, we envision a world where our clients can confidently pursue their boldest ambitions. Our team of experts leverages agility, innovation, and creative problem-solving to guide our clients through an ever-changing risk environment. We pride ourselves on providing insurance services that allow businesses to make bold decisions, knowing their risks are identified, assessed, and mitigated. Our culture is derived from the people who create it. We are not different in what we do. We are different in how we do it. We believe our clients are our partners, and we earn their trust every day. We believe in empowering our team and holding ourselves accountable to deliver the best solutions. We value agility, versatility, innovation and creative problem solving and put our people at the core of everything we do. We offer competitive compensation and a comprehensive benefits package: 401k + employee match Medical, Dental, Vision, Life, and Disability Insurance Paid Time Off (PTO) Paid Holidays Paid Parental leave Paid Sick leave Professional development programs PRIMARY OBJECTIVE: To provide comprehensive administrative and clerical support to the claims team, ensuring efficient operations and excellent customer service through accurate documentation, communication management, and organizational support.

Requirements

High school degree or equivalent required; college degree preferred
1+ years of office/clerical experience
2+ years of customer service experience
Basic computer skills and knowledge of Microsoft applications required

Responsibilities

Complete forms, letters and other communications with accuracy and attention to detail
Set up and maintain paper and electronic files and databases
Process incoming and outgoing mail efficiently
Route internal and external inquiries to the proper source
Perform administrative tasks including expense processing, maintaining office supplies, and assembling certified mail
Handle copying, faxing, scanning and filing documents accurately and efficiently
Complete additional duties as directed by supervisor or manager