Support Specialist

LaJoy Group • Livonia, MI

4d • Onsite

About The Position

At LaJoy Group, you will find a culture that prides itself on teamwork, high ethics and hard work – with a good measure of fun. We seek to employ qualified individuals who are open to always changing environments, focused on reaching goals, and able to show a friendly “team” attitude. The primary responsibilities of this position are administrative work, ensuring proper documentation is completed accurately and timely, returning phone calls and maintaining a high level of customer service.

Requirements

• High school diploma or equivalent. Associates Degree or Bachelor’s Degree preferred in related field.
• Minimum of 2 years’ experience in a customer service-related field.
• Two to four years in a similar role with administrative experience preferred.
• High level of computer skills, specifically with Microsoft Products.
• Highly developed communication skills, written, listening and speaking.
• Valid driver’s license.
• Knowledge of home health practices, procedures and standards in accordance with state and federal regulations is preferred.
• This job requires a criminal background check. Convictions and pending felony charges are not an absolute bar to employment and will only be considered if required by law or there is a substantial relationship to the circumstances of the particular job or if bond ability is at issue

Responsibilities

• Point of contact for clients and caregivers in regards to authorizations, hours, services, policies, procedures, etc.
• Ongoing communication with clients and caregivers regarding authorizations including expiration dates and hours authorized.
• Returning phone calls.
• Printing and sending documents using DocuSign.
• Assist with the completion of I-9 forms both in-person and via phone.
• Conduct background checks.
• Data entry into various internal software systems.
• Mail or email documents to employees regularly, track and follow up on outstanding documents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED