Support Specialist - Rehabilitation

ServiceSource, Inc. • Fayetteville, NC

11d

About The Position

The Support Specialist is primarily responsible for developing the participant workforce by providing direct job coaching, training in food service operations and grounds maintenance, and ongoing rehabilitation support. The goal is to maximize disability employment and job retention, increase outplacement potential, and improve successful outcomes for program participant employees working on AbilityOne Contracts in North Carolina.

The role provides customized job coaching and systematic, intensive training in food service skills, job readiness, soft skills, and customer service. It supports successful work placements through task analysis, visual aids, check-ins with operations staff, and assistance with reasonable accommodation requests. The Specialist coordinates employment documentation, audits files for revisions and compliance, and supports peer reviews. The position also recruits participants through outreach to vocational rehabilitation offices, schools, community rehabilitation facilities, behavioral health care providers, and other community organizations.

The Specialist works with operations staff and community partners, assists employees with community resources and transportation connections, facilitates new-employee orientation, supports participant training and satisfaction surveys, and contributes to Human Rights Committee reporting. The position requires a bachelor's degree in a human services field and qualification as a Qualified Professional in the Mental Health/Developmental Disabilities/Substance Use field. Related experience is preferred. Work involves moderate noise and may include standing, reaching, occasional walking and sitting, and occasionally moving products or supplies weighing up to 50 pounds.

Requirements

• Qualified Professional within the Mental Health/Developmental Disabilities/Substance Use field.
• Bachelor's degree in a Human Services field.
• Valid driver's license and/or access to reliable transportation for work-related travel; eligible drivers must have a good motor vehicle record.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with consumers, families, staff at all levels, and community agencies.
• Proficiency in Microsoft Office applications and ability to learn company-specific programs and software.
• Well-organized, self-directed approach and commitment to teamwork.
• Ability to handle confidential and delicate matters diplomatically and understand how work supports organizational development.
• Ability to interact with people at all organizational levels.
• Ability to solve practical problems and work with concrete variables where limited standards exist.

Nice To Haves

• 3–5 years of experience working with individuals with disabilities.

Responsibilities

• Provide customized job coaching and systematic intensive training to AbilityOne participants in food service skills, job readiness, soft skills, and customer service.
• Use task analysis, visual aids, and check-ins with operations staff to support successful placements in the dining facility.
• Assist with requests for reasonable accommodations and help ensure accommodations are implemented.
• Meet weekly with operations staff to discuss employment support, interventions, accommodations, workflow, and training protocols; advise management and the rehabilitation team on participant training progress, needs, concerns, and issues as needed.
• Help operations staff place employees in facility work areas where they can successfully perform their tasks.
• Assist employees in obtaining required disability documentation for employment at AbilityOne sites; coordinate monthly completion, audit files for revisions and compliance, and support peer reviews.
• Conduct outreach, marketing, and recruitment for AbilityOne employment through local vocational rehabilitation offices, schools, community rehabilitation facilities, behavioral health care companies, and other community providers.
• Build relationships with local transportation providers and help direct labor employees access community resources when needed.
• Attend new employee orientation to explain company policies and standards to program participants.
• Understand and use the SETWORKS electronic system as required.
• Help conduct satisfaction surveys with employees, stakeholders, and families to gather feedback on needs and support.
• Ensure program participants complete yearly training.
• Attend required ServiceSource, vocational rehabilitation, Association of Persons in Supported Employment, and other related trainings and conferences.
• Oversee Human Rights Committee meetings by assisting with minutes, reviewing incidents and accidents, generating quarterly reports using the software system, and preparing an annual summary of trends and patterns for North Carolina regional programs.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for employees and families.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee's contribution.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases with tenure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level