Support Specialist
About The Position
This role serves as the first point of contact for clients, providing exceptional customer service and administrative support to ensure a positive client experience. The Support Specialist is responsible for handling inbound and outbound client communications, scheduling appointments and review meetings, maintaining accurate records, and supporting agents with day-to-day client interactions. This position requires strong communication skills, attention to detail, and the ability to professionally represent Tyler Insurance Group while appropriately escalating coverage-related or compliance-sensitive inquiries to licensed agents.
Requirements
- Strong communication skills
- Attention to detail
- Ability to professionally represent Tyler Insurance Group
- Ability to appropriately escalate coverage-related or compliance-sensitive inquiries to licensed agents
Responsibilities
- Answer inbound calls from current and prospective clients, addressing basic questions and routing more complex issues to the appropriate agent
- Make outbound calls to clients for scheduling 1-on-1 review meetings, event follow-ups, and general check-ins
- Assist agents with day-to-day client communication needs, including confirming appointments and relaying messages
- Accurately log call outcomes, scheduling notes, and client information
- Maintain a warm, professional tone representing Tyler Insurance Group on every call
- Escalate coverage-specific or compliance-sensitive questions to a licensed agent rather than answering directly
Benefits
- PTO
- medical
- dental
- vision
- retirement savings
- disability insurance
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
