Support Specialist - RRT

CIO Solutions Careers • Fresno, CA

24d • Onsite

About The Position

CIO Solutions is hiring a Support Specialist to manage technical tasks for its clients. The role is based in the Fresno, California office and requires in-office attendance. The Support Specialist works in an interactive, collaborative environment, providing excellent customer service and taking pride in detailed, high-quality work. The position also requires availability for on-call and after-hours support.

CIO Solutions provides managed technology services to businesses and has been a technology partner for more than 35 years. Applicants should submit a cover letter and resume for consideration. The stated salary is $21–$28 per hour.

Requirements

• At least 3 years of experience performing hardware and software technical systems troubleshooting and support.
• At least 3 years of experience in software and technical systems customer service and support.
• At least 2 years of experience in Windows server maintenance, configuration, and support.
• Proficiency in Microsoft operating systems.
• A college degree in a technology field and/or professional certification.
• Ability to work well with little supervision, both individually and in a team environment.
• Excellent verbal and written communication skills.
• Customer-oriented and friendly attitude.
• Availability for on-call and after-hours support responsibilities.
• A California driver's license and a clean driving record.

Nice To Haves

• Experience troubleshooting, configuring, and managing remote IT systems and peripherals.
• Knowledge and experience with one or more of the following: remote management and monitoring tools, ticketing systems, backup devices, power supplies, access points, firewalls, routers, switches, and network printers.

Responsibilities

• Communicate effectively with customers and co-workers.
• Resolve computer and network problems.
• Perform hardware maintenance and upgrades.
• Test new equipment configurations.
• Manage network devices.
• Implement policy management.
• Optimize system performance.
• Make equipment recommendations as required.
• Develop and implement improved policies and procedures.
• Document problem outcomes.
• Provide on-call and after-hours support.

Benefits

• Paid time off and sick time.
• Health insurance.
• Dental and vision reimbursement program.
• Flexible spending account (FSA).
• 401(k) retirement account.
• Disability insurance.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed