Support Specialist - Hematology/Oncology - Full Time

Guthrie Enterprise • Corning, NY

1d

About The Position

The Oncology Support Specialist coordinates patient care within the Hematology and Oncology setting, working closely with nurses, physicians, financial advisors, and other staff to ensure patients are scheduled appropriately for treatments. The role organizes ancillary testing and provider visits, manages complex treatment schedules, and helps ensure care is authorized, delivered on time, and responsive to patient needs. The position also provides front desk and office support, serves as a liaison between patients and medical staff, and may help open or close the building.

This is a full-time, day-shift position. The pay range is $18.27–$28.50 per hour, based on experience. A high school diploma or equivalent is required. At least two years of prior medical assisting experience is preferred. No license is required.

Requirements

• High school diploma or equivalent required.
• Strong multitasking skills and ability to independently solve problems, including urgent patient needs and scheduling changes.
• No license is required.

Nice To Haves

• At least two years of prior experience in medical assisting is preferred.

Responsibilities

• Provide excellent customer service to patients requiring treatment or care, meeting with them in person or by telephone to coordinate care.
• Manage and coordinate infusion treatments, ancillary appointments, and provider visits, including complex multi-week treatment regimens and therapy durations.
• Manage schedules so new patients are seen promptly, appointments align with provider priorities, and patients do not miss treatments.
• Collaborate with infusion nurses, providers, and the authorization team to confirm requirements are met before new treatments begin.
• Schedule patient appointments and maintain the scheduling system according to treatment needs and patient preferences.
• Respond promptly to phone system messages and keep voicemail messages updated.
• Create and provide patients with calendars of scheduled treatments.
• Coordinate preauthorizations for medications, procedures, and testing; work with financial advocates and front desk staff to ensure authorizations are completed before scheduled dates.
• Verify that treatment plans are authorized before scheduling appointments.
• Ensure outside providers receive paper orders for non-oncology treatments and confirm orders have been entered by pharmacy and authorized before scheduling.
• Manage specialty pharmacy medications, confirm medications have arrived before appointments, and request new prescriptions as needed.
• Obtain necessary patient records from other physician practices or institutions.
• Assist with the efficient delivery of patients from the waiting area to treatment areas.
• Answer and direct phone calls professionally and promptly.
• Perform front desk reception duties, including patient registration, when necessary.
• Coordinate new treatments, diagnostic testing, referrals, and required appointments.
• Independently address urgent patient needs and scheduling changes, including changes caused by cancellations.
• Serve as a liaison between patients and medical staff.
• Perform office duties, including typing correspondence, labels, or policies and procedures as needed.
• May open or close the building and ensure the premises are properly locked.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire.
• PTO starts Day 1.
• Voluntary 403(b) retirement plan with employer match through Fidelity.
• Employee Assistance Program offering confidential support for personal and professional well-being.
• Shift differentials and premiums for evenings, nights, weekends, and float coverage.
• Friendly, inclusive work family where employees feel valued and supported.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED