Support Specialist - Consumer Banking Operations

INTRUST Bank • Wichita, KS

3d • Hybrid

About The Position

Provides assistance to banking center employees with system, procedural and process questions that come up as they help bank customers. Responsible for assisting Main Bank customers with safe deposit needs. Enforces safe deposit procedures, processes, and audit requirements at all banking centers. Manages the escheatment/unclaimed property process in compliance with state laws and federal regulations. processes. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Requirements

• High School diploma or equivalent required
• Must have effective interpersonal skills
• ability to work and make decisions independently
• display excellent organizational skills
• Must display technical and analytical aptitude
• Have a working knowledge of Microsoft Office products
• Confidentiality and attention to detail are essential

Nice To Haves

• 2 years banking experience preferred

Responsibilities

• Responsible for helpline support via phone to banking centers in all markets in regards to systems, procedures and process.
• Provides procedural and process support to employees via Consumer Banking TEAMs channels.
• Maintain knowledge of bank policies and procedures, and state laws and federal regulations that impact areas of responsibility.
• Perform day-to-day safe deposit functions at the Main Bank; open and close boxes, perform accurate account maintenance, maintain accurate records, allow box access, drilling notification/processes and other vital functions.
• Follows established procedures to mitigate risk/losses and identify potential fraud when opening, performing maintenance, or assisting with access to a safe deposit box.
• Review recordkeeping and other vital safe deposit functions for adherence to established processes and audit requirements, such as key audits and maintaining appropriate safe box access documentation. Participates in safe deposit box audits. Report exceptions to Senior Manager, CBO.
• Manage the escheatment/unclaimed property process for all markets; prepare inventories and supporting documentation, file information with the States of Kansas and Oklahoma as required by law, deliver contents to appropriate State agencies, prepare annual Board of Directors report within specified timeframes.
• Responsible for processing initial and ongoing renewal notary requests on behalf of all INTRUST Bank business units. Maintain accurate documentation of current notaries for INTRUST Bank.
• Assist in reviewing invoices and entry into invoicing system for review by Senior Manager, CBO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED