Support Specialist
ZENITH INFOTEK LLC•Research Triangle Park, NC
•$45 - $50•Onsite
About The Position
The Support Specialist will support the administration, maintenance, and day-to-day operations of the NOVAtime Time & Attendance platform. This role partners with product, engineering, payroll, and operations teams to coordinate work, manage requests, and ensure timely resolution of system issues and changes.
Requirements
- Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred)
- Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred)
- Experience with integration and middleware tools (IBM MQ and ITX preferred)
- Strong coordination, documentation, and stakeholder communication skills
- Familiarity with Azure DevOps for work management
- Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- UKG is very important
Responsibilities
- Understand the NOVAtime and/or Workforce platform – user functionality, configurations, reports, etc.
- Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed)
- Execute configuration changes as requested by Operations
- Create or update existing integrations with upstream or downstream systems
- Monitor daily and weekly data integrations, ensure successful runs
- Maintain documentation, status reports, and issue logs
- Act as a liaison between vendor and business stakeholders
- Assist with audits, compliance checks, and payroll-related support activities.
Benefits
- Flexible work from home options available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
