Support Specialist Supervisor

City of Aurora•Abilene, TX

21h•Onsite

About The Position

The Support Specialist Supervisor oversees and manages the daily operations of the Support Specialists across multiple bureaus and divisions. This role requires excellent leadership, organizational skills, and the ability to manage diverse teams effectively. The Supervisor serves as the primary liaison between Support Specialists and their respective command staff, ensuring that bureau and division-specific needs are met and that Support Specialists operate efficiently and cohesively. In addition to supervisory responsibilities, this is a dual role where the Supervisor continues to fulfill their current duties as a Support Specialist. This unique combination ensures a deep understanding of day-to-day operations while providing effective leadership and support to the team. This position demands the utmost confidentiality, attention to detail, and a proactive approach to problem-solving. The Supervisor is also responsible for training, evaluating, and mentoring the Support Specialists to uphold the highest standards of performance and professionalism.

Requirements

High school diploma or GED
At least 2 years of experience as a Support Specialist in a Police department
Efficiently and accurately key information using a keyboard and skills in performing data entry.
Strong interpersonal and organizational skills
Composition grammar and spelling
Demonstrate proficiency in computer applications including word processing, spreadsheets, report generation and maintenance of databases.
Establish and maintain effective working relationships with employees and citizens
Communicate effectively, both verbally and in writing
Handle stressful situations with tact and diplomacy
Identify, analyze, and resolve issues efficiently
Adapt to changing priorities and unforeseen challenges
Plan, organize, and prioritize work assignments effectively
Manage multiple tasks and deadlines simultaneously
Work independently with minimal supervision
Maintain the highest level of confidentiality regarding sensitive information
Ensure accuracy in documentation, data entry, and task completion
Provide training, mentorship, and constructive feedback for continuous improvement
CCIC/NCIC Clearance
Driver’s License

Nice To Haves

At least 1 year experience as a lead.
Experience working with diverse units and familiarity with law enforcement support operations.
Versadex
Microsoft Office Products
Adobe Pro
APPS
CCIC/NCIC Query
PowerDMS – Basic
AIM
Benchmark
SharePoint/OneDrive
Telestaff
eDiscovery

Responsibilities

Supervise and provide direct support to various Support Specialists, ensuring consistent performance and accountability.
Facilitate, coordinate, and monitor the work activities of the Support Specialists.
Serve as the point of contact for resolving conflicts, addressing operational issues, and facilitating communication between units.
Develop and implement processes to streamline workflow and ensure timely completion of tasks.
Oversee scheduling and coordination of internal and external needs for unit-specific requirements and group meetings.
Ensure compliance with departmental policies and procedures across all divisions.
Provide training, mentorship, and performance evaluations for Support Specialists.
Facilitate cross-training opportunities to build versatility and enhance skill sets within the team.
Identify and address developmental needs, creating plans for continuous improvement.
Maintain confidentiality of sensitive information, including internal investigations, disciplinary actions, and personnel matters.
Monitor and reconcile division-specific purchases, invoices, and budget tracking.
Ensure proper documentation and record-keeping practices are followed by all Support Specialists.
Prepare regular updates and reports for senior leadership.
Facilitate communication between sections and senior leadership to ensure alignment with departmental goals.
Attend meetings as required and provide recommendations for process improvements.
Provides additional complex administrative support.
Other duties as needed or assigned.

Benefits

Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Access to innovation workspaces
Rewarding public sector work impacting a large and diverse community
Growing city and employee population
Rich benefits package with low employee costs
Generous paid leave program
100% funded Employee and Family Care Leave Program
Retirement pension plan and 457b plans available
Subsidized recreation center pass, on-site fitness centers and wellness programs
Continued education and career advancement opportunities