Support Specialist, Special Education

Cleveland Metropolitan School District

1d•$43,782 - $61,294•Onsite

About The Position

We are seeking a support specialist to provide high-level administrative support by handling information requests and performing a variety of functions, including enrollment, processing records and legal documents, writing correspondence, receiving visitors, arranging transportation, scheduling meetings, and providing clerical support.

Requirements

3+ years’ experience in a position of support for administrators at senior level or higher
High school diploma or GED required
Detailed knowledge of CMSD organization, organizational procedures, and personnel preferred
A personal sense of accountability around the ultimate success of CMSD transformation
Entrepreneurial energy and focus on the ultimate goals of CMSD
Ability to perform multifaceted tasks concurrently with minimum supervision
Ability to maintain a professional manner when interacting with Cleveland Metropolitan School District staff, external colleagues and the public
Demonstrated proficiency and experience using Microsoft applications, including Word, Excel, Access, and PowerPoint; ability to manage Access databases (mailing lists) and prepare and edit basic PowerPoint presentations.
Excellent decision-making skills to respond to high-pressure situations
Demonstrated time management skills to plan, manage, and coordinate
Ability to work well under pressure
Exhibits good customer relations skills in answering phones, screening, and responding to inquiries and requests from district officials, parents, students, media, and other external customers

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Work with parents to complete enrollments, transfers, and withdrawals for students with disabilities
Respond to records requests
Coordinate transportation for students with disabilities through the transportation dept
Process SSI requests
Provide clerical support (day-to-day, submitting purchase orders, processing paperwork, etc.) for Director of Instructional Services and Program Managers
Enrollment - Work with parents to complete enrollments, transfers, and withdrawals for students with disabilities
Maintains the back end of the IEPPlus and PowerSchool Special Programs databases
Train and assist staff utilizing the front end of the systems
District point of contact for the special education data systems (IEPPlus and PowerSchool Special Programs)
Collaborate with special education stakeholders to ensure accurate creation and completion of special education documents
Assist with EMIS reporting components required for students with disabilities
Collaborate with outside districts and separate facilities providing services for CMSD students.
Complete enrollment for CMSD students educated outside of the district (foster placements, court placements, etc.)
Maintain special education EMIS data for CMSD students educated outside of the district
Maintain state reporting data for students with disabilities
Assign Parent Surrogates
Able to handle basic correspondence without supervision, including memos, letters, and electronic transmissions to internal employees and external customers
Responsible for organizing and supporting the day-to-day activities to ensure efficient office operations
Screens and handles incoming and outgoing electronic communications
Maintains the confidentiality of information that could immediately negatively impact the district, performance, or perceived value if shared beyond its intended audience.
Assists with updating division information on CMSD website as needed
Operates a variety of office equipment
Implements District and/or Board of Education policies and procedures
Performs all other duties as assigned