Support Specialist - RRT
CIO Solutions Careers•Goleta, CA
•Onsite
About The Position
The Technical Support Specialist is responsible for managing technical tasks for CIO Solutions clients. The ideal candidate will enjoy interacting with clients and co-workers in an interactive, collaborative environment. The Technical Support Specialist delivers excellent customer service, is detail oriented and takes pride in the quality of work they perform. This role works out of the Santa Barbara, CA office. Note, this role requires in-office attendance.
Requirements
- Minimum of 3 years experience performing hardware/software technical systems troubleshooting and support
- Minimum of 3 years experience in software and technical systems customer service and support
- Minimum of 2 years experience in Windows server maintenance, configuration and support
- Proficiency in all Microsoft operating systems
- College degree in technology field and/or professional certification
- Must work well with little supervision individually and in a team environment
- Possess excellent verbal and written communication skills
- Be available for on-call and after-hours support responsibilities
- Customer-oriented and friendly attitude
- Must have a California Drivers License and clean driving record
Nice To Haves
- Remote IT systems and peripherals troubleshooting, configuration and management preferred
- Knowledge and experience with one or more of the following: Remote management and monitoring tools Ticketing systems Backup devices Power supplies APs, firewalls, routers, switches, network printers
Responsibilities
- Communicate effectively with customers and co-workers
- Resolve computer and network problems
- Perform hardware maintenance and upgrades
- Test new equipment configuration
- Perform network device management
- Implement policy management
- Optimize system performance
- Make equipment recommendations as required
- Develop and implement improved policies and procedures
- Document problem outcomes
Benefits
- Competitive Salary
- PTO/sick time
- Health insurance
- Dental and vision reimbursement program
- FSA
- 401k retirement account
- Disability and life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
