Support Specialist I - Meridian

National Information Solutions Cooperative (NISC) • Atlanta, GA

6h • Onsite

About The Position

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. We’re looking for a Product Support Specialist I to be the friendly, knowledgeable first point of contact for our users. If you enjoy diving into technical challenges, explaining solutions in simple terms, and making someone’s day easier, we want to hear from you.

Requirements

• 1–2 years of experience in a technical support or customer service role
• Experience customizing or supporting SaaS software
• Basic familiarity with software applications and an eagerness to learn more
• Comfort with Microsoft Office and basic CRM/help desk tools
• Strong verbal and written communication skills
• Ability to explain technical concepts in a clear, user-friendly way
• Committed to delivering timely, high-quality service

Nice To Haves

• Exposure to utility, billing, or cooperative systems is a bonus
• Familiarity with ticketing systems (e.g., Jira, Zendesk) preferred
• Bachelor’s degree in IT, Computer Science, or equivalent experience a plus

Responsibilities

• Help customers by phone and email with product questions and issues.
• Troubleshoot basic software issues and guide users through solutions.
• Escalate complex problems to senior team members and collaborate with internal teams.
• Deliver software training via webinars or one-on-one sessions tailored to their needs.
• Log user feedback and work closely with product and development teams.
• Gain hands-on experience with software systems while being supported by a team of experts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree