Title Support Specialist - Customer Service

Newrez LLC•Langhorne, PA

25d•Onsite

About The Position

The Title Support Specialist - Customer Service is responsible for supporting daily operational and customer service functions within the title department. This role processes incoming mail and documents, manages system queues and shared inboxes, and responds to client inquiries to ensure timely and accurate service delivery. The Title Support Specialist - Customer Service utilizes strong communication skills and knowledge of title procedures to support internal teams and external customers while maintaining a high standard of professionalism and customer satisfaction.

Requirements

High School diploma or equivalent required.
Excellent oral and written communication skills, including ability to effectively communicate with internal staff and external customers via phone and email.
Strong attention to detail.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and delivering exemplary customer service.
Ability to work independently and complete assignments within prescribed routines and standard accepted practices.
Proficiency in Microsoft Word, Outlook, and Excel.
Understanding of title procedures and customer service best practices.
Regular and punctual attendance adhering to schedule established by leadership.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Nice To Haves

1+ year of relevant industry experience preferred.
Experience with ResWare preferred.

Responsibilities

Process incoming mail, FedEx deliveries, and original documents.
Distribute and route documents appropriately to ensure timely handling.
Maintain accurate tracking of received and processed documents.
Monitor Customer Service queues in ResWare and assigned Outlook inboxes.
Assist with processing bringdowns, loan amount and loan number changes, address and property type revisions, tax updates and revisions, and other assigned requests.
Provide title processing backup support as needed.
Respond to inquiries via phone, email, and in-person in a timely and professional manner.
Route inbound calls to the appropriate department or team member.
Provide status updates regarding title clearance, document revisions, and related matters.
Maintain detailed and accurate records of client interactions and communications.
Handle customer complaints or concerns professionally and escalate when necessary.
Ensure client satisfaction while upholding company service standards.