Support Specialist - Customer Care & Billing (Energy)
About The Position
Please note: full remote work for this team is taken under consideration for applicants coming in with prior NISC software experience. Applicants without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. We will not be able to consider candidates for a fully remote position without the requirements above being met. These positions support our Customer Care and Billing software products for our Energy Members. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
Requirements
- Previous customer support experience (providing customer service via phone is helpful)
- Basic knowledge of Project Management processes
- Excellent written and verbal communication skills
- Excellent telephone etiquette and the ability to deal effectively with customers
- Strong PC skills
- Ability to lead and teach others
- Ability to work in a team and independently
- Previous experience with presentations or public speaking
Nice To Haves
- Knowledge of the Utility, Broadband, or Cooperative industry is a plus
Responsibilities
- Assists members in all aspects of application support including troubleshooting, training, and research
- Follows up on issue resolutions
- Assist with software release processes
- Prepares training resources as needed including presentations, documentation, and training curriculum for Members and co-workers
- Communicates with development staff to convey customer feedback
- Performs either on-site or remote training to our members
- Provides after-hours support via an on-call support phone rotation
- Travel to Member sites as needed
- Public speaking and presenting as needed
- Demonstrates a commitment to NISC’s statement of Shared Values
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
